Program Consultant - Social Services

State of Louisiana • Statewide, LA

2d • Onsite

About The Position

The Louisiana Department of Health (LDH) is seeking a Program Consultant for the Economic Stability Section. This section is crucial for the effective operation and compliance of statewide programs such as SNAP, FITAP, KCSP, SUN Bucks, and DSNAP. This role offers an opportunity to make a significant impact on the health and well-being of Louisiana residents by ensuring program integrity and helping families access essential resources. The position is with the Medical Vendor Administration / Economic Stability / Statewide division.

Requirements

• Six years of experience in administrative services, public health, social services, or health services; OR
• Six years of full-time experience in any field plus three years of experience in administrative services, public health, social services, or health services; OR
• A bachelor’s degree plus three years of experience in administrative services, public health, social services, or health services; OR
• An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus two years of experience in administrative services, public health, social services, or health services.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Monitors program integrity and quality assurance activities through case validation, data analysis, reports, and contract monitoring to ensure accurate benefit and service delivery and minimize errors and fiscal sanctions.
• Interprets and applies complex federal regulations, state laws, policies, procedures, forms, and data systems to provide guidance on client eligibility, program benefits, allowable costs, and unusual or difficult programmatic situations.
• Provides programmatic supervision, technical assistance, and guidance to LDH staff and contracted providers through case reviews, consultations, meetings, written interpretations, and training.
• Researches and analyzes program policies and procedures to identify operational issues, recommend corrective actions, and develop improvements that reduce workload, minimize errors, and maximize service delivery.
• Develops and conducts training for Economic Stability programs, identifies training needs, and participates in special projects, workgroups, policy revisions, legislative initiatives, rule development, and program improvement activities.
• Investigates and assists with the resolution of complaints and inquiries from clients, legislators, government officials, advocacy groups, community organizations, and social agencies, serving as a liaison to ensure consistent and equitable program administration.
• Participates in federal program access reviews, conducts quality assurance activities at field offices and contracted providers, and provides programmatic support during disasters and other emergency situations, including occasional overnight travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level