Program Compliance Specialist

State of Maryland • Frederick, MD

10d • Onsite

About The Position

The Human Service Specialist III serves as the Division’s Program Compliance Specialist by proactively monitoring compliance in critical areas, increasing payment accuracy, and assisting in the development of corrective action plans to address deficiencies in the Family Investment Division. This includes investigating Family Investment case actions, providing policy and procedural clarification, and providing comprehensive findings to upper-level staff. In full collaboration with the Program Integrity Administrator, this position is responsible for increasing the Division’s efficiency, accuracy, and overall compliance with DHS mandates to avoid federal sanctions. The Program Compliance Specialist is responsible for providing expert knowledge and assisting in the planning and implementation of new or revised procedures, practices, and processes for the SNAP E&T Program as well as all other Family Investment Programs. DHS employees may be called upon to be emergency essential personnel. The Governor has delegated DHS as the primary agency responsible for Emergency Support Function #6. The Governor can dictate an emergency and require state employees to respond. If employees do not report for duty, disciplinary action may occur.

Requirements

• Six years of experience, two years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience.
• Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience.
• Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

Nice To Haves

• Two years of experience using Google Suite Applications and the Eligibility & Enrollment (E&E) system.
• One year of professional experience participating in fraud investigations and appeals, and conducting case reviews to ensure compliance with Federal, State, and local mandates.
• One year of experience conducting internal quality assurance audits or case reviews for FIA programs.

Responsibilities

• Monitors, evaluates, and participates in Family Investment staff duties which include, but are not limited to, participating in and monitoring the completion of appeals, monitoring payment accuracy, monitoring the accuracy and timeliness of overpayments, providing local responses to the Office of Administrative Hearings (OAH) concerning appeals, participating in and monitoring of fraud investigations and providing local responses to the Office of the Inspector General (OIG) concerning cases involving fraud, monitoring and tracking of mandatory ABAWD customers and customers referred to participate in the local SNAP E&T program, and providing support to the local department in audits.
• Initiates and maintains open and effective communication with FIA staff, with external customers, and with outside agencies to convey and collect information, to gain cooperation, and to achieve consistency in operations and interpretations of policies and procedures, by being accessible, seeking staff recommendations and feedback, and presenting information/instructions clearly.
• Research current trends in processes, procedures, and legislation related to FIA programs to assess impact.
• Assist in the planning and implementation of new or revised procedures, practices, and processes.

Benefits

• health insurance
• dental
• vision plans
• Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave – ten (10) days of accumulated annual leave per year.
• Sick Leave – fifteen (15) days of accumulated sick leave per year.
• Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays – State employees also celebrate at least twelve (12) holiday per year.
• Pension – State employees earn credits towards a retirement pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level