Program Compliance Manager
About The Position
The Program Compliance Manager is responsible for providing oversight, direction, and leadership to the Program Compliance team, which in turn provides a safe, secure space for the love of Christ to be poured out on the community served. This role involves ensuring all Program Compliance shifts are covered, providing training to new team members, communicating effectively with staff, and holding them accountable for paperwork and participation in trainings. The manager will review reports for discrepancies, perform spot checks, and correct staff to ensure compliance. They will also produce various reports, ensure documentation is complete and accurate, and appropriately handle occurrences related to safety, security, EMS, and law enforcement. The manager will act as the primary point of contact when law enforcement is involved and will teach the team about the programs and how their presence enhances the mission. Additionally, the role involves looking into methods to improve safety and security, protecting company property and staff, observing for crime, investigating disturbances, acting lawfully in defense of life or property, evicting violators, taking notes of unusual occurrences, reporting suspicious incidents, patrolling buildings and perimeters, monitoring access, operating detecting/emergency equipment, and performing first aid or CPR as necessary.
Requirements
- Proven work experience as a security guard or other relevant position
- Trained in de-escalation
- Ability to operate detecting systems and emergency equipment
- Excellent knowledge of public safety and security procedures/protocols
- Surveillance skills and detail orientation
- Integrity and professionalism
- High school degree
- Have a personal relationship with Jesus Christ demonstrated through a profession of faith.
- Actively participate in and remain in good standing with a local Christian church.
- Support and uphold the mission, values, and Christian principles of House of Hope of the Pee Dee.
- Demonstrate spiritual maturity, integrity, humility, and compassion.
- Have a passion for serving individuals experiencing homelessness and hardship.
- Be willing to pray with, encourage, and share the Gospel with residents, guests, volunteers, and staff when appropriate.
- Exhibit Christian conduct consistent with Biblical principles both professionally and personally.
Nice To Haves
- Management experience preferred
Responsibilities
- Ensure all Program Compliance shifts are covered, adjusting for vacations and sick days
- Provide training to new Program Compliance team members
- Communicate well with team members, and hold Program Compliance staff accountable for timely paperwork and participation in various House of Hope trainings and All-Staff Days
- Review reports for discrepancies, perform spot checks, and correct team members to ensure compliance and adherence to policy
- Produce weekly, monthly, and annual reports covering event and statistics as applicable to Direct Services and Program Compliance
- Ensure documentation is complete and accurate in a form that can be archived and called upon in the event of investigation
- Appropriately handle occurrences that deviate in the domain of safety, security, and other areas where public servants are required – such as EMS and law enforcement. Produce a report containing all details investigated.
- When law enforcement is involved, ensure that Program Compliance on site is the primary point of contact to guide and assist
- Teach the Program Compliance team the intricacies of the programs and how their presence enhances the mission of House of Hope
- Look into methods and ways to improve the ministries from the standpoint of safety and security.
- Protect company's property and staff by maintaining a safe and secure environment
- Observe for signs of crime or disorder and investigate disturbances
- Act lawfully in direct defense of life or property
- Evict violators
- Take accurate notes of unusual occurrences
- Report in detail any suspicious incidents
- Patrol randomly or regularly building and perimeter
- Monitor and control access at building entrances and vehicle gates
- Watch alarm systems or video cameras and operate detecting/emergency equipment
- Perform first aid or CPR as necessary
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
