Program Compliance & Case Support Specialist

Growing Home Inc.•Chicago, IL

2d•Hybrid

About The Position

The ET Program + Compliance Coordinator is a frontline staff position responsible for the holistic success of Production Assistants (PAs) and the operational integrity of the Employment Training (ET) program. This role serves a dual function: providing direct, people-centered case management and supportive services to PAs and program graduates, while bearing primary responsibility for program reporting, data quality, grant compliance, and cross-functional program support. This position works in close partnership with the Director of Employment Training and the broader ET team.

Requirements

MSW required; candidates actively pursuing an MSW with relevant experience will be considered
Demonstrated commitment to racial equity, social justice, and economic inclusion, with prior experience working alongside people experiencing poverty, housing instability, or other systemic barriers
Comfort and competence engaging directly with marginalized populations in an authentic, trauma- informed, and non-judgmental manner
Familiarity with Chicago-area social service resources and referral systems
Strong written communication skills, with demonstrated ability to produce clear, accurate reports, case notes, and grant-related documentation
Strong verbal communication skills; ability to engage, motivate, and build relationships with a wide range of stakeholders including participants, partners, employers, and funders
High attention to detail and comfort with data management and reporting systems
Ability to work collaboratively within a team that includes individuals with varied professional, educational, and lived-experience backgrounds

Responsibilities

Provides holistic case management support to current Production Assistants and program graduates, including regular 1:1 meetings to identify barriers and advance participant-driven goals
Identifies and facilitates ancillary referrals for health, education, counseling, housing, and other wrap-around services
Develops and maintains community referral partnerships; collaborates with the Director of ET on organizational partnerships and memoranda of understanding
Supports pre-employment readiness and post-placement retention counseling in partnership with the ET Manager
Serves as lead for case noting across ET staff; provides guidance and quality review of case documentation by colleagues, including those without formal social work backgrounds
Participates in weekly ET case management meetings with the team and site managers
Provides mentorship and peer support to program Graduate mentors
Assists with graduate re-engagement, outreach, Graduate Advisory Council coordination, and graduate events as needed
Leads data collection, entry, maintenance, and quality assurance for all ET program metrics; ensures data is clean, complete, and analysis-ready at all times
Authors program reports, case studies, and participant assessments for internal leadership, funders, and government contracts
Supports grant compliance activities, including tracking deliverables, documenting program fidelity, and coordinating timely submission of required materials
Maintains and organizes participant files in accordance with program requirements and confidentiality standards
Assists in compiling outcome data, success stories, and media assets (photos, videos, testimonials) for development and communications purposes
Assists in the coordination and logistics of ET program events, including employer engagement and job fairs
Supports board reporting and employer cultivation activities as requested by the Director of ET
Assists with PA resume preparation, cover letter drafting, mock interviews, and individualized job search support
Participates in the PA application review process, interviews, and hiring decisions alongside the ET team
Assists with recruitment by facilitating information sessions and community outreach
Supports job readiness curriculum facilitation and development/revision as needed
Provides general office and program operations support as assigned
As needed, participates in Growing Home open houses and community events, which may occasionally include evening or weekend hours