Case Support Specialist
About The Position
Singleton Schreiber, LLP is seeking an enthusiastic, detail-oriented, client-focused individual to work at a fast-paced, high-volume law firm. Our Case Support Specialist assists with our intake process by opening and updating client files within our case management system. They are a critical part of our Case Support team: responding to clients' inquiries intelligently and thoughtfully; and establishing a welcoming, professional relationship with the firm. Successful candidates will have excellent communication skills, an aptitude for new systems and problem solving, and superb attention to detail. This is a hybrid position based in our San Diego office.
Requirements
- Experience with MS Office and Adobe is required.
- Candidates must possess a high school diploma.
- Candidates should be familiar with the ethical and confidentiality requirements of working in a law firm.
- This position requires the ability to work independently, and in a team setting, manage high volume and time-sensitive workflow.
Nice To Haves
- Experience with CaseManagerPro, FileVine, or SmartAdvocate preferred.
- Prior experience in the legal field is helpful.
- A successful candidate will be enthusiastic, responsive, detail-oriented, organized, have strong judgement, analytical, interpersonal, communication, and written skills.
Responsibilities
- Opening and updating digital client files from internal departments and attorney referral services using our case management systems.
- Drafting and processing client documents including but not limited to attorney- client fee agreements, welcome packets, GAL applications, and disengagements.
- Ensuring large amounts of data are entered timely and accurately in the appropriate systems.
- Keeping track and following up with pending client inquiries in a timely manner with top-tier customer service.
- Maintaining accurate records of all case-related communications and contact information.
- Updating logs and reporting systems to reflect the status of all clients.
- Assisting attorneys with administrative tasks such as separating and merging cases, obtaining property deeds, and updating filing statuses for clients.
- Following instructions from supervising attorneys and adjusting to changing priorities while overseeing daily responsibilities.
- Running conflict checks.
Benefits
- 100% employer-paid health, dental, and vision insurance for employees and dependents
- $50,000 in life insurance provided at no cost
- 401(k) plan with 6% dollar-for-dollar employer match after probationary period
- Generous paid parental leave for birth, adoption, or fostering
- Dependent care reimbursement up to $3,500/month
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Monthly commuter reimbursement up to $100 for public transportation
- Home office reimbursement: $150 for a desk, $150 for a chair (one-time)
- $25 work-from-home allowance each pay period for hybrid and remote staff
- Up to $5,250/year in tuition reimbursement for professional development
- State bar and approved professional association dues covered
- $30 Grubhub lunch credit every first Friday of the month
- Community engagement support: matching donations to 501(c)(3) nonprofits and encouragement of volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
