Program Communications Manager

Lakeshore Sport & Fitness • Chicago, IL

31d

About The Position

We're looking for someone who loves creating exceptional member experiences and has outstanding communication skills. This is a unique role that combines hospitality, writing, collaboration, and innovation. You'll become an expert on the many programs that make Lakeshore Sport & Fitness special—from youth camps and swim lessons to fitness programs, events, and family activities. As you learn how each department serves our members, you'll help build a smarter communication experience by teaching an AI assistant how to answer questions just as a knowledgeable Lakeshore team member would. This is not a technical or IT position. Think of yourself as a coach and editor. You'll help the AI learn by reviewing conversations, improving responses, and making sure every email reflects the warmth, professionalism, and hospitality our members expect. Because the best communication comes from truly understanding the member experience, you'll spend time with departments throughout the club, participate in programs, and regularly interact with members and staff.

Requirements

• A people person who enjoys building relationships.
• Excellent written communication skills.
• Curious, organized, and detail-oriented.
• Excited to learn new technology and comfortable trying new software.
• Passionate about creating exceptional customer experiences.
• Able to juggle multiple projects and departments.
• Self-motivated and eager to learn.
• Someone who gets excited about understanding how every part of the club works.

Nice To Haves

• A computer science degree.
• Coding or programming experience.
• An IT background.
• Experience working with AI.

Responsibilities

• Become an expert on Lakeshore's programs, services, and member experience.
• Build relationships with department leaders to understand how each area of the club operates.
• Write and edit member communications that are clear, friendly, and helpful.
• Review AI-generated email responses and teach the system how to communicate in the Lakeshore voice.
• Help organize information so members receive consistent and accurate answers.
• Test new communication workflows and suggest ways to improve the member experience.
• Spend time throughout the club learning firsthand about programs, events, and member interactions.
• Help ensure every member communication reflects Lakeshore's high standards of hospitality.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed