Program Coach

Ampact•Lexington, KY

8d•$52,000 - $59,214•Hybrid

About The Position

The Program Coach ensures the successful delivery of high-quality Recovery Corps programs by supporting AmeriCorps members, engaging partner sites, and driving program outcomes. This role fosters strong relationships with sites, members, and internal teams to maintain program integrity, ensure compliance with AmeriCorps regulations, and achieve positive program results. We train AmeriCorps Members to serve in recovery organizations to offer peer support and project management to help expand capacity and make recovery possible for more people.

Requirements

High school diploma/GED required.
lived experience in recovery
CPRS or equivalent state or national credential
3+ years of management in a recovery oriented nonprofit, or recovery sector
Strong collaboration and partnership-building skills.
Excellent interpersonal and problem-solving abilities; able to mediate conflict and exercise sound judgment.
Skilled at managing multiple priorities in a fast-paced environment.
Organized, goal-oriented, and deadline-driven.
Professional communicator with strong listening, public speaking (preferred), and writing skills.
Results-driven, adaptable, and solution-focused.
High emotional intelligence and self-awareness.
Proficient in MS Office and Excel; database and video conferencing experience preferred.

Nice To Haves

public speaking (preferred)

Responsibilities

Provide regular support, feedback, and coaching to ensure a positive and productive service experience for a cohort of RecoveryCorps members.
Monitor member performance, service hours, and professional growth; address concerns promptly and professionally. Collaborate with on-site supervisor to manage member supervision, development, and performance.
Plan, facilitate, and deliver member training sessions and onboarding activities.
Facilitate and support career pathways in the sector, supporting members in their career pathways after their term of service.
Serve as the primary operational contact for assigned Recovery Corps sites and site partners, building strong relationships to ensure open, effective communication.
Conduct regular site visits and check-ins to ensure smooth program implementation, address challenges, and foster engagement. A minimum of quarterly visits based on cohort size or supervisor/regional expectations.
Partner with content experts to ensure program fidelity and to maximize outcomes.
Track compliance requirements, including member hours, paperwork, and evaluations; approve timesheets and provide corrective guidance as needed.
Support continuous improvement by identifying opportunities for program growth, expansion, and process enhancements.
Conduct RecoveryCorps member interviews, document notes, and make selection decisions for assigned regions.
Partner with Talent Acquisition and external organizations to strengthen recruitment pipelines.
Represent Ampact at community events, job fairs, and site visits to promote awareness and engagement with RecoveryCorps programs.
Support marketing and media opportunities to elevate program visibility under the guidance of the marketing team.
Other Duties as Assigned