Program Client Services Business Analyst - State National

Markel•Bedford, TX

11d•Hybrid

About The Position

The Program Client Services Business Analyst supports operations and processes for Program Manager clients. The role establishes and maintains documentation frameworks for new and existing programs, analyzes programs and their components to support reporting requirements, and helps ensure program business expectations are met. The analyst manages operational setup of reporting and data analytics processes for new accounts and works with internal functional departments to monitor risk aspects, follow up on issues raised by program clients, and support internal reporting for each program. The position develops business metrics analysis and reporting, prepares ongoing presentations and reports, and may lead special projects. It also researches and analyzes requirements arising from new business partners, products, changes, and regulatory requirements, developing new processes as applicable. This role requires subject-matter expertise in assigned areas and the ability to communicate findings and key concepts to senior management. The position follows a hybrid work strategy with three days in the office each week. Candidates must be authorized to work in the United States; Markel does not provide visa sponsorship.

Requirements

High school diploma or equivalent required.
Proficiency in Microsoft Office Suite.
Strong analytical and quantitative skills, including the ability to recognize inconsistencies and assess reasonableness.
Ability to lead projects and build cross-departmental relationships.
Strong attention to detail, organizational skills, and ability to thrive in a fast-paced, changing environment.
Ability to manage multiple projects simultaneously and complete them with little supervision.
Professionalism, motivation, passion, and patience.
Ability to thrive in and foster a highly collaborative work environment.
Excellent oral and written communication skills, including the ability to present findings and communicate key concepts to senior management.
Ability to maintain a big-picture perspective and understand the impact of change on internal and external stakeholders.
Must be authorized to work in the U.S. and must not require visa sponsorship now or in the future.

Nice To Haves

Bachelor’s degree in finance, economics, math, or a related field preferred.
1–3 years of data analysis experience preferred.
General knowledge of the insurance industry.

Responsibilities

Establish and maintain documentation frameworks for new and existing programs to support management functions.
Analyze programs and their components to support reporting requirements and ensure program business expectations are accomplished.
Manage operational setup of reporting and data analytics processes related to new accounts.
Work with internal functional departments to monitor specific risk aspects, follow up on issues raised by program clients, and support internal reporting for each program.
Develop analysis on business metrics and provide support related to business metrics and reporting.
Prepare presentations and reports on an ongoing basis.
Cultivate and exhibit subject-matter expertise in assigned areas of responsibility.
Research and analyze requirements resulting from new business partners, new products, changes, and regulatory requirements, and develop new processes as applicable.
Complete special projects and other duties and responsibilities as requested.