Program Associate

Hope Services • San Jose, CA

8d • Onsite

About The Position

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels.
>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<
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>>>>> 2024 Candid Gold Seal of Transparency <<<<<

Requirements

• B.A./B.S.
• Meet eligibility requirements for billable SCCMH work.
• Clinical interest in developmental disability or psychology; will substitute accounting, finance, project management experience/ duties if relevant.
• Proficient in computer skills including word processing, spreadsheets and database management.
• Ability to use abstract thinking, conceptualization at a high level.
• Ability to conduct independent research
• Flexibility, and ability to prioritize. Excellent concentration.
• Discrete manner and ability to communicate with clinical, administrative and professional staff as well as clients and their support systems.
• Knowledge of principles of management, planning, regulations, compliance.

Responsibilities

• Management of special projects or contracted services
• Supervise quality of the clinical records in Mental Health dept. Analyze outcomes from our clinical work, and make suggestions for improvement.
• Help gather data on outcomes from clinical work, and help tabulate for research, presentations, and outcome reports
• Provide Counseling quality control, examining billing records versus clinical records to ensure correspondence.
• Attend SCCMH trainings on clinical work and Unicare and meetings as necessary.
• Help implement EHR in front office.
• Participate as an integral part of a multi-disciplinary team designed to meet the needs of clients and their families.
• Assist with scheduling of clinical contacts, and phone inquiries from clientele and other agencies.
• Other duties as assigned to ensure efficiency and quality of the programs.
• Go into field as requested to gather information or assist in quality service delivery.
• Assist with major events involving clients and their families, including parent nights.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees