Program Associate, Volunteer Engagement

JLM HR Consulting•Baltimore, MD

1d•$45,000 - $55,000•Hybrid

About The Position

The Program Associate, Volunteer Engagement plays a critical role in the recruitment, coordination, and retention of a large-scale volunteer workforce supporting CASH’s VITA program and related initiatives. This role is responsible for managing several hundred volunteers annually, ensuring effective placement, engagement, and compliance with IRS and program requirements. This position operates in a high-volume, seasonal environment, with peak activity occurring from October through May, requiring strong organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. The Program Associate reports to the Director of Tax Operations and collaborates cross-functionally with internal teams and external partners across Maryland.

Requirements

Relevant experience in nonprofit, volunteer management, or program coordination required
Demonstrated success managing large-scale volunteer programs
Experience working in collaborative, multi-stakeholder environments
Strong organizational, project management, and communication skills
Experience with CRM/database systems (Microsoft Dynamics preferred)
Proficiency in Microsoft Office Suite
Ability to work in a fast-paced, high-volume environment with seasonal demands
Ability to travel within Maryland and the DC Metro area
Availability to work some evenings and weekends as needed, particularly during peak season
Ability to lift up to 25 lbs. and support on-site program operations

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Design and implement a comprehensive volunteer recruitment strategy leveraging community partnerships, universities, and marketing channels
Recruit and manage several hundred volunteers annually to support VITA and related programs
Match volunteers to tax sites based on skills, availability, and program needs
Lead volunteer engagement efforts, including retention strategies and recognition initiatives
Coordinate and manage volunteers from internship programs in partnership with colleges and universities. This includes attending various campus recruitment events
Manage and maintain the volunteer database (Microsoft Dynamics CRM)
Track volunteer hours, certifications, and engagement metrics
Generate regular reports on volunteer activity, satisfaction, and program impact
Ensure data integrity and support data-driven decision-making
Ensure all volunteers meet IRS VITA certification and training requirements
In partnership with the tax team, monitor volunteer compliance with IRS guidelines, site procedures, and program standards
Coordinate with training team to execute 40–50 training sessions annually for volunteers, partners, and staff. The majority of these trainings occur from November – January in preparation for the opening of tax season
Manage volunteer logistics such as catering, reserve training space, organize materials, oversee registration, and lead internal and external communications for large-scale training events involving several hundred participants
Collaborate with tax training team to support curriculum delivery and continuous improvement
Support volunteer coordination for major community events such as Money Power Day® (serving 500+ attendees)
Assist with planning, logistics, and execution of programmatic events
Conduct evaluations of volunteer satisfaction and program effectiveness
Represent CASH in community coalitions, meetings, and outreach activities
Support distribution of materials and cultivate partner engagement across the region