Program Associate-Doula & Lactation Program

MATERNITY CARE COALITION INC•Philadelphia, PA

42d

About The Position

The Program Associate provides administrative and programmatic support to Maternity Care Coalition’s Community Doula and Lactation Program. This role is responsible for all administrative tasks related to the Community Doula Network referral/match program. The Community Doula and Lactation Program offers comprehensive trainings grounded in Reproductive and Racial Justice to community members; supports pregnant and parenting families by pairing them with trained Doula and Lactation Community Health Workers (DLCHWs)/Community Doulas; and offers various workshops and trainings for childbearing families and the birth worker community.

Requirements

Exceptionally detail-oriented and excellent time management skills.
Excellent professional, customer-focused verbal and written communication skills.
Supports resolution of customer conflicts with professionalism, empathy, and a focus on positive outcomes.
Experience with all Office Suite programs, including Excel and PowerPoint.
Experience with data entry.
Ability to organize projects independently and meet deadlines.
Ability to work well with people and as a team.
Commitment to racial equity and reproductive justice principles.
Understanding of perinatal health and wellness.
Commitment to the mission of MCC.
Knowledge and experience with all components of Microsoft Office, MS SharePoint, or similar platforms.
Associate's degree required.

Nice To Haves

Trained and experienced as a birth and/or postpartum doula preferred.
Bachelor’s degree preferred.

Responsibilities

Provides general administrative support to the Program Manager, training coordinator, and program staff, including responding to phone and email messages, scheduling meetings, preparing agendas, materials, and handouts, and writing minutes.
Responsible for supporting the Community Doula referral/match program, including responding to all requests for doula support services from pregnant families and referral partners and matching active community doula network members with families.
Communicates with DLCHWs and community doulas to ensure delivery of client services and compliance with program scope of work.
Follows up with DLCHWs/doulas to ensure they are connecting with matched client families in a timely manner and tracks the status of doula support.
Responsible for the distribution of client satisfaction surveys for clients who have concluded doula support services.
Provides guidance and resources to DLCHWs/doulas to support their clients’ needs and concerns, including referrals to other MCC programs, as needed.
Collects and verifies doula contact forms submitted by community doula network members for payment, prepares and submits their invoices for payment, and tracks and attributes them to the appropriate funding sources.
Updates program forms related to doula support and clients and process protocols as needed.
Updates and monitors tracking protocols required by MCO funders.
Utilize the database for review and confirmation of all forms submitted by doulas for support provided to childbearing families.
Assists with the preparation of program reports.
Assists with securing space for and planning Doula Network-related activities.
Represents Maternity Care Coalition and the program in the community.