Doula Navigator / Community Doula - Bilingual
About The Position
Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby. We’ve raised $9.2M in funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups. We're seeking Community Health Worker or Community Doula to use our tools and serve our members as their Maternity Care Navigators. This role is pivotal in bridging the gap between our providers and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, closing equity gaps, and want to gain invaluable experience in care coordination, startup operations, and patient success, this position is for you.
Requirements
- 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
- Must be a certified birth doula prior to employment, or commit to completing Malama-sponsored doula training (training, attend 3 births, complete CPR training, etc) after onboarding and enroll in DHCS Medicaid
- Reliable and responsive to text and calls!
- Adaptable and Excited to learn new technology - You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
- A people's person and a team player - One of our key values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
- Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
- You are fluent in English (written and verbal) and bilingual in Spanish, Mandarin, Cantonese, Fuzhounese, Bengali, Arabic, Haitian Creole, Russian, or Albanian
- Located in New York - preference for the following counties: Kings, Bronx, Queens, Nassau, Westchester
Responsibilities
- Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters (based on patient preference); Assist patients with appointment setting, office visits, social services application, among other requests
- Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion
- Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change
- Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.
Benefits
- $25-$30 per hour starting rate
- Flexible work hours to suit your needs
- Opportunity to contribute to a fast-growing healthcare technology startup
- Training and educational opportunities (including doula training sponsorship)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
