Program Associate, AmeriCorps Workforce Development

National Council on Aging • Wheeling, WV

5d • $44,000 - $50,000 • Hybrid

About The Position

At NCOA, we are on a mission to create the conditions for all to age well in America—today and into the future. Every day, we work to improve the lives of millions of older adults through innovative programs, trusted advocacy, and meaningful partnerships that advance health, economic security, and equity.

We are seeking a dynamic and collaborative Program Associate, AmeriCorps Workforce Development to bring their expertise, passion, and commitment to help drive our mission forward. This team member will play a pivotal role in supporting the AmeriCorps Seniors Workforce Development Senior Demonstration Program by coordinating participant services, strengthening community and employer partnerships, and helping older adults build the skills and experience needed to pursue meaningful employment opportunities.

The ideal candidate is an organized and relationship-focused program professional who thrives on supporting participants, building community relationships, and coordinating multiple priorities to help older adults successfully navigate training, volunteer service, and pathways to employment. They will embrace and exemplify NCOA's core values of Caring for All, Collaboration, Innovation, Integrity, and Respect, fostering a culture of excellence while helping ensure that every older adult has the opportunity to age with dignity, purpose, and security.

If you are ready to make a lasting difference while leading with purpose, we invite you to join our team.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 1-3 years of relevant experience in program coordination, program support, or a similar role required; experience in workforce development, employment and training, human services, job readiness, or a related field preferred.
• Demonstrated ability to coordinate projects, manage multiple priorities, and meet deadlines while maintaining strong organizational skills and attention to detail.
• Strong verbal, written, and interpersonal communication skills, with the ability to build effective relationships with participants, employers, community organizations, and other stakeholders.
• Ability to provide participant-centered case management and support, maintain ongoing participant engagement and follow-up, and respond effectively to individual participant needs.
• Experience supporting nonprofit or grant-funded programs, including tracking deliverables, organizing reports, monitoring activities, and assisting with day-to-day program operations, preferred.
• Proficiency with Microsoft Office Suite and experience learning and utilizing web-based data management systems, such as Salesforce or similar platforms.
• Demonstrated ability to work independently while contributing effectively within a collaborative, cross-functional team environment.
• Ability and willingness to travel regularly throughout the service area to volunteer stations, partner sites, and community locations as needed, including occasional same-day or time-sensitive travel.

Nice To Haves

• Experience working with older adults, diverse communities, minority populations, low-income communities, or other underserved populations strongly preferred.
• Familiarity with workforce development resources and employer networks in the Northern Panhandle of West Virginia, eastern Ohio, or western Pennsylvania, including experience networking with public agencies and community organizations at the local level, preferred.

Responsibilities

• Coordinate day-to-day implementation of the AmeriCorps Seniors Workforce Development Senior Demonstration Program (SDP) to support participant success and achievement of grant objectives.
• Serve as a case manager for enrolled AmeriCorps Seniors volunteers to provide a path to successful program completion. This includes: Recruiting volunteers and matching them to the appropriate volunteer station. Ensuring accurate data collection and entry into the database. Conducting weekly check-ins with AmeriCorps volunteers. Supporting volunteers who need additional digital literacy training by providing them access to standard curriculum. Enrolling volunteers in appropriate specialized training courses and coordinating any certification testing needed to support their employment objectives. Identifying job opportunities for AmeriCorps Seniors volunteers who have completed their training, curriculum, and volunteer service experience and supporting their transition to permanent employment. Maintaining contact with volunteers who have exited the program to follow up on and track their employment status and income.
• Support the development and implementation of participant recruitment strategies to maintain consistent enrollment levels and a pipeline of prospective volunteers.
• Identify appropriate volunteer training sites and maintain communication with partner organizations to support positive training and volunteer experiences for AmeriCorps Seniors volunteers.
• Work with volunteer station partners to identify service opportunities that meet organizational needs while supporting volunteers’ employment and training goals, including opportunities for job shadowing and skill development.
• Customize volunteer opportunities to meet the employment training needs of each volunteer and create an individualized training plan for each volunteer.
• Monitor assigned program activities, participant data, and progress toward performance measures to support quality service delivery, achievement of grant objectives, and compliance with applicable grant and program requirements.
• Collaborate regularly in-office with other AmeriCorps Workforce Development and Program Evaluation team members to coordinate program activities, share information, and support successful grant implementation.
• Maintain confidentiality and comply with all applicable AmeriCorps and NCOA program standards, procedures, and data security requirements.
• Serve as an ambassador for NCOA’s mission, programs, and social impact goals by building and maintaining positive relationships with employers, community organizations, public and private agencies, and other external stakeholders to promote awareness of AmeriCorps Seniors, workforce development initiatives, and older worker issues.
• Participate in team meetings, work planning, trainings, community events, performance monitoring, and continuous improvement activities to support program and departmental goals.
• Conduct site visits, attend conferences and community events, participate in partner meetings, and engage in other business travel as needed to support participant services, partner relationships, program implementation, and organizational priorities.
• Complete required annual National Service Criminal History Check (NSCHC) training and other trainings as required by AmeriCorps and NCOA.
• Perform other responsibilities as assigned.

Benefits

• Competitive and equitable compensation
• Geographic differentials are established using regional labor market data to ensure competitive and equitable pay across locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree