Program Assistant - Transitional Studies

Columbia Basin College • Wa 99301, WA

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About The Position

Columbia Basin College seeks a Program Assistant to provide administrative, clerical, and student support services for the English Language Acquisition (ELA) Program within Transitional Studies. The position serves as a welcoming first point of contact for students, assists with new student onboarding, maintains accurate records, supports daily program operations, and helps connect students with resources that promote enrollment, persistence, and success. The position reports to the Director for Transitional Studies.

This is a full-time, overtime-eligible classified staff position. Typical hours are Monday through Thursday, 7:00 a.m. to 4:30 p.m., and Friday, 7:00 a.m. to 12:00 p.m. The employee must be available to work a flexible schedule when the College gives prior notice. The position is available immediately. A background check will be conducted before a new hire. Selected interview candidates will take supplemental testing related to the position, such as communication, Spanish language, organizational, Microsoft Office, and customer service assessments.

The role is performed under usual office working conditions, with typical office noise, telephone calls, interruptions, and background noise. The employee frequently sits, stands, bends, kneels, stoops, communicates, reaches, and manipulates objects; regularly moves materials such as files, books, and office equipment; travels between campus buildings; and uses a computer keyboard, calculator, and standard office equipment.

The position is represented by the Washington Public Employees Association (WPEA). Internal promotional, transfer, and voluntary demotion applicants with the required skills and abilities will be considered before other applicants.

Requirements

• High school diploma or equivalent.
• Two years of experience in administrative support, clerical work, or a related field.
• Bilingual in English and Spanish.
• Demonstrated ability to provide professional, responsive customer service; respond to inquiries promptly; and handle sensitive or confidential matters discreetly.
• Proficiency in Microsoft Office applications, database systems, student information systems, and standard office software, with the ability to learn College-specific technology platforms and maintain accurate data entry and electronic records.
• Ability to communicate effectively orally and in writing, including composing and editing correspondence in English and/or Spanish; present information clearly; and respond appropriately to questions and requests.
• Ability to organize work, prioritize tasks, schedule appointments and events, maintain accurate records, manage multiple assignments, and meet deadlines.
• Reliability in attendance and work performance; ability to follow instructions, meet deadlines, complete assignments accurately, and maintain consistent work quality.
• Willingness to support others, accept constructive feedback, and cooperate with coworkers and supervisors; alignment with CBC Shared Commitments, including respect, effective collaboration, growth and learning, valuing contributions, wellness, and accountability.
• Support for diversity, equity, and inclusion, including open-mindedness, compassion, sensitivity to differing viewpoints, and commitment to involving colleagues, students, and community members in student experience and success.
• Must be authorized to work in the United States for any employer without sponsorship.
• Must declare whether the applicant is subject to substantiated findings of sexual misconduct, is under investigation for a sexual misconduct policy violation, or left a position during such an investigation, as required by law.

Responsibilities

• Support onboarding activities for Transitional Studies programs, including information sessions, enrollment essentials, testing, and new student welcomes.
• Facilitate room reservations to support program operations.
• Administer and proctor standardized assessments using the CASAS e-tests system and established testing protocols.
• Provide clerical and administrative support to staff and faculty, including copying, typing, filing, and coordinating supplies.
• Update and maintain confidential student electronic records in compliance with applicable regulations and College procedures.
• Provide requested student and participant data for statistical analysis, attendance tracking, and program review, forwarding information as needed.
• Assist students with routine cross-departmental questions and concerns by helping identify appropriate solutions within established guidelines.
• Compose and edit program correspondence and printed materials in English and/or Spanish to support program policies, procedures, and communications.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED