7428 Temporary Staff: PROGRAM ASSISTANT

Greenville Technical College • Greenville, SC

11d • Onsite

About The Position

In this challenging role, you will be supporting the CC-Call Center department at Greenville Technical College. Under general supervision, the Program Assistant provides administrative and customer service support for Greenville Technical College’s Customer Care Team, with a focus on Continuing Education registration support. This position is a part-time temporary staff role in the Customer Care Team not to exceed 25 hours/week. Greenville Technical College is one of the largest institutions of higher learning in South Carolina and we invite you to consider becoming a part of our team!

Requirements

• A high school diploma and relevant program experience.
• A bachelor's degree may be substituted for the required program experience.
• Must have strong administrative experience and be able to demonstrate skill with Microsoft Office, Excel, and database (SIS/CRM) in a higher ed or business setting.
• A comprehensive knowledge of data collection and the ability to communicate effectively via multiple communication methods (email, phone, person to person).
• Possess a high degree of interpersonal skills with demonstrated poise, tact, and diplomacy.
• Has demonstrable ability to utilize analytical and problem solving skills when addressing solutions of administrative concern.

Nice To Haves

• Bachelor's degree in a related field plus one (1) year relevant program experience; or associate's degree in a related field plus three (3) years relevant program experience; or HS diploma plus five (5) years relevant program experience.

Responsibilities

• Provide administrative and customer service support for Greenville Technical College’s Customer Care Team, with a focus on Continuing Education registration support.
• Respond to student inquiries through multiple communication methods, including email, phone, TDX ticket, and in-person interactions.
• Assist with Continuing Education registration intake, payment processing, documentation review, lead tracking, and follow-up.
• Collect, organize, enter, and maintain accurate data related to Continuing Education enrollment activity.
• Use Microsoft Office, Excel, and Modern Campus/SIS systems to support administrative functions, data tracking, communication, and reporting needs.
• Coordinates supply replenishment and printing needs for CE Conversation Room.
• Exercise sound judgment, poise, tact, diplomacy, and professionalism when interacting with students, staff, and external partners.
• Apply analytical and problem-solving skills to address routine administrative concerns and identify issues that require escalation to the Lead CE Registration Administrative Coordinator I.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED