Program Assistant - Hope House

Salvation Army Careers•San Francisco, CA

10h•Onsite

About The Position

The Program Assistant at Hope House performs various duties to ensure a safe, secure, and supportive environment for clients. This role involves observing individuals, documenting incidents, maintaining professional boundaries, and enforcing house rules. The assistant will also handle administrative tasks such as answering phones and distributing mail, and support program operations through security checks, assisting with client admissions/exits, and maintaining facility cleanliness. Bilingual Spanish speakers will receive a premium for their communication support.

Requirements

Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
High school diploma or equivalent (Required)
First Aid and CPR certification (within first seven days of employment – company provided)
As required, Tuberculosis clearance (within first fourteen days of employment, company provided)
Proficiency with Microsoft Office and Modern Office Equipment
Integrity to handle sensitive information in a confidential manner
Excellent organizational skills and ability to multi-task with follow-through
Culturally competent and able to work with a highly diverse population
Knowledge of co-occurring disorders and trauma-informed environment

Nice To Haves

CA Driver's License (Preferred)
Bilingual in Spanish (Preferred)

Responsibilities

Perform all duties according to policy and procedure and our philosophy of care
Observe all persons entering and exiting the building
Document, inform, and report all incidents and daily activities that occur during shift
Stay engaged and responsive to maintain a safe, secure, responsive, inclusive, and non-discriminatory environment for clients
Maintain appropriate, professional, and ethical boundaries always with clients
Be punctual, flexible, and reliable
Answer the main facility telephone, take messages, and/or direct callers as appropriate
Facilitate medication observation according to policy and procedure
Support searches in the residence for contraband including alcohol, drugs, drug paraphernalia, and various other non-permitted items
Ensure clients are dressed appropriately while moving through the facility, are not in restricted areas, and are wearing their identification badges and colored lanyard
Enforce house rules, procedures, and protocols for clients
Distribute sorted client mail as outlined in the procedure
Perform regular and regular security and wellness checks throughout the facility and throughout the shift
Assist in administering urine analysis testing and breath alcohol testing for clients
Adhere to privacy and integrity protocols of clients
Assist in emergency disaster responses, emergency drills, and actual emergencies at the extended recovery facility
Respond to all unusual incidents with notification to all stakeholders
Respond to calls for assistance from other departments of the Center to prevent interference or disruption to operations
Assist in the admissions and exits of clients as directed by the Program Director
Maintain overall direction and structured priorities within a frequently changing project scope
Assist with sanitization of program high-touch surfaces to maintain a healthy and safety program facility
Program Assistants who are bilingual in Spanish will be responsible for verbal and written communication for Spanish-speaking participants, for which a bilingual premium would apply
Other related duties as required