Program Assistant

Brockton Area Multi-Servi • Brockton, MA

2d • $19 - $21 • Hybrid

About The Position

The Program Assistant supports daily WIC clinic operations by providing administrative, customer service, and participant intake support. BAMSI's WIC program supports families by providing nutrition education, healthy food benefits, and connections to healthcare and community resources. They are committed to improving maternal and child health outcomes and supporting families with dignity and respect.

Requirements

• High School Diploma or GED required
• Minimum of one (1) year of general office experience required
• Strong customer service, communication, and interpersonal skills
• Sensitivity to the needs of diverse participant populations
• Proficiency in computer systems and data entry
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast‑paced environment
• Flexibility to work at multiple WIC sites and during clinic hours as needed

Nice To Haves

• Experience in healthcare or community-based services preferred

Responsibilities

• Answer and direct incoming phone calls
• Screen applicant inquiries for program eligibility
• Schedule and reschedule appointments, including reminder calls
• Greet participants and direct them to appropriate staff
• Manage participant flow within the waiting area
• Perform general clerical and administrative tasks
• Follow protocols for participant certification and recertification
• Verify identity, income, residency, and eligibility requirements
• Enter participant data accurately into WIC systems
• Educate participants on WIC benefits, approved foods, and usage at vendors
• Explain participant rights and responsibilities
• Provide referrals to MassHealth, SNAP, TAFDC, and other services
• Notify participants of certification status, missed benefits, or eligibility changes
• Issue and reissue food and formula benefits as prescribed
• Maintain security and proper handling of WIC card stock
• Assist with quality assurance activities and program compliance
• Support clinic operations at multiple WIC sites as needed
• Maintain a professional, respectful, and culturally sensitive environment
• Perform additional duties as assigned

Benefits

• Time Off – Combined vacation, personal, and cultural holiday (based on eligibility)
• Paid holidays
• Specialized Paid Trainings
• Health and Dental Insurance (based on eligibility)
• 403B plan with discretionary match
• Wellness Activities
• Employee Assistance Program
• Career Development Opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED