Program Assistant - My Sister's Place (PT)

Catholic Charities of Baltimore•Baltimore, MD

2d•Onsite

About The Position

Catholic Charities of Baltimore, My Sister's Place, is looking for a Program Assistant who will provide information, assistance, and security to the program and its guests. The ideal candidate will conduct their work in a welcoming and hospitable manner towards all clients, volunteers, and visitors through their personal actions and assistance. My Sister’s Place Women’s Center is Baltimore City’s longest-serving women’s day shelter and resource center for women and children experiencing homelessness and poverty. We empower those we serve to overcome their situations through our services, which include extensive workshops centered on the 8 realms of wellness: emotional, spiritual, intellectual, physical, environmental, financial, occupational, and social wellness.

Requirements

One year of related experience preferably working with the homeless or at-risk populations
Must be certified in CPR and/or First Aid within six months of employment.
Ability to utilize, or willingness to learn computer systems and software, necessary to perform position functions. (Basic computer, web browsing, online training, and email usage skills).
Shows reliability by being punctual; maintains consistent attendance.
Good social skills with respectful demeanor toward staff, clients, and visitors.
Ability to remain calm in stressful situations.
Ability to intervene between 2 or more people in a non-violent manner.
Knowledge of basic concepts of personal care, housekeeping, and other care areas.
Ability to relate to and show consideration for a variety of personalities.

Responsibilities

Work to maintain a safe and secure environment both inside and outside properties for clients, staff members, volunteers, and visitors.
Handle specialized tasks which include monitoring the compliance of policies and procedures, reporting incidents, writing violations, and emergency intervention as required.
Assist with the orientation of residents and/or volunteers.
Provides guidance and assistance to by being observant and attentive to both positive and negative behavior and reporting activities to supervisor (as needed).
Willingly works with clients and volunteers, demonstrating the philosophy of Catholic Charities and the program through participation in activities, positive communication, and helpful attitude.
Maintain logs and files related to various programs, records entries accurately reflecting events as they occurred.
Ensure residents are aware of their rights and the grievance process.
Monitor building activity to help ensure safety, security, and compliance with building policies and procedures.
React to emergency situations appropriately and in a professional manner.
Work as a member of a team environment in collaboration with all other employees and volunteers to deliver the highest quality services to all clients.
Perform other duties as assigned.
Provide general assistance to guests and assist in various aspects of delivery of services including assisting in the operation of meals, clothing, laundry, restroom, and shower rooms.