Program Assistant - Canada Summer Jobs Program (Markham)

ACCES Employment•Markham, ON

4d•Onsite

About The Position

ACCES Employment is a leading not-for-profit organization dedicated to connecting diverse jobseekers with employment opportunities across the Greater Toronto Area and beyond. We serve over 56,000 individuals annually, including newcomers, youth, women, and refugees, providing customized programs to meet their unique needs. Our vision is to create a fully inclusive labor force that reflects Canada's diverse talent. We are seeking Program Assistants to support our mission at six locations: Scarborough, Toronto, Markham, Newmarket, Mississauga, and Brampton. This is a fully onsite position, recruiting students in fields such as Community & Employment Services, Career & Work Counseling, Social Work, Immigration & Settlement, Project Management, or Marketing.

Requirements

Must be between 15-30 years of age, at the start of the funded position.
Must be a Canadian Citizen, permanent resident, or someone to whom Refugee Status has been granted/conferred.
Have a valid SIN
International students, and those who are here in Canada on a work, youth, or visitor visa/permit are not eligible for the program.
Excellent written and verbal communication skills
Demonstrated ability to work and co-operate in a team
Strong time management and multitasking skills
Strong computer and digital skills – MS Office and troubleshooting

Nice To Haves

Superior customer service skills (minimum of 1-year customer service experience preferred)
Pursuing or completed post-secondary education in one of the following fields is preferred: Community & Employment Services, Career & Work Counseling, Social Work, Immigration & Settlement, Project Management, or Marketing.
Some experience in an administrative setting is an asset
Previous work or volunteer experience working in a community-based setting is an asset

Responsibilities

Deliver client support services, with a focus on fostering inclusivity and accessibility for under-served and equity-deserving communities, including individuals facing employment barriers, racialized groups, and ODSP clients.
Assist with online client flow, ensuring smooth navigation and accessibility across ACCES services.
Support the organization of community events at ACCES sites, including those hosted by Employee Resource Groups (ERGs) such as BACC (Black Action Coalition for Change), SOMOS (Latin and Hispanic ERG), Pride A+ (2SLGBTQIA+ group), SAGE (South Asian Growth and Empowerment), MENA (Middle Eastern & North African), & ESAE (East & South East Asian).
Collect, organize, and securely maintain client forms, ensuring data accurately reflects the diversity of clients served for reporting and evaluation purposes.
Update client information as required, in alignment with both internal and external requirements.
Assist with outreach to employers and community partners serving people with disabilities, underrepresented groups, and racialized communities to expand program reach, address systemic employment barriers, and raise awareness of ACCES programs.
Collaborate with staff to ensure client needs are addressed with tailored support, making programs accessible to individuals facing employment barriers.
Support project and program managers with daily administrative tasks.
Provide support to staff in Marketing, Online Services, and other areas to promote equitable and inclusive program delivery.
Promote ACCES services to employers and community partners through telephone campaigns.
Perform other duties as assigned.