Program Assistant - HBCI - Ontario

Children•Geneva, NY

3d•Hybrid

About The Position

The Program Assistant provides administrative support to the agency's Home-Based Crisis Intervention (HBCI) programs, which provide intensive, short-term, home-based services to children and families experiencing behavioral health challenges or crisis. The Program Assistant provides administrative support across multiple HBCI programs, supporting program directors with maintaining accurate records and documentation, managing program data, and coordinating day-to-day administrative needs. This position works collaboratively with HBCI staff and leadership to support organized and efficient program operations, allowing staff to remain focused on serving children and families. This is a hybrid position, with the ability to work remotely while providing in-person support as needed.

Requirements

High School Diploma / GED required
1 year of office or administrative experience, preferably in healthcare or human services settings strongly preferred
Experience with electronic health record (EHR) and OMH-required databases preferred
Knowledge of OMH, OCFS, and/or mental health terminology preferred
Strong organizational, communication, and record-keeping skills
Able to assume responsibilities without supervision, exercise initiative, maintain strict confidentiality and portray a professional image required
Driver's License and ability to maintain insurability throughout employment required

Nice To Haves

Associate's or Bachelor's degree preferred

Responsibilities

Maintain accurate and up-to-date logs, records, and case information in the agency's Electronic Health Record (EHR).
Enter and update required information in OMH and other state databases, including CAIRS.
Access data in PSYCKES
Assist with organizing program records, tracking information, and maintaining required documentation for multiple HBCI programs across the state.
Provide general administrative and clerical support to HBCI staff and program leadership.
Support scheduling, communication, data entry, and other day-to-day administrative needs of the programs.
Help ensure information is organized, accurate, and readily available to support staff working with children and families.
Maintain confidentiality and handle sensitive information with professionalism and care.
Work independently while remaining connected and responsive to staff across multiple HBCI programs in a hybrid work environment.