Program Assistant PT - Fitness Programs (Parks)

City of Arlington

6d•$23 - $28

About The Position

Under general supervision, the part-time Program Assistant provides administrative, clerical, customer service, and operational support for recreation services and facilities. The position assists with delivering programs, events, concessions, and other assigned activities, helping maintain efficient operations and a safe, organized, and positive experience for participants and visitors. The role supports program and event setup and administration; recordkeeping and scheduling; customer service; marketing content creation and promotion; registration, admissions, sales, and check-in; and operational needs for programs, leagues, concessions, tournaments, rentals, and special events. It also assists with fitness programming and helps monitor activities, facilities, and participant engagement.

Requirements

High school diploma or GED equivalent.
Minimum age of eighteen (18) years.
Minimum of two years’ experience in customer service, fitness, recreation, or sports programming.
Valid Texas Class C Driver’s License.
Clear and professional communication with participants, staff, and the public.
Ability to organize documents, maintain records, and manage schedules.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to manage routine program needs and provide on-site support for classes and events.
Basic computer skills, including registration software data entry, current Microsoft Office applications, email, and document organization.
Ability to assist with social media content capture and distribution.
Knowledge of office and administrative practices and procedures.
Professional and tactful oral and written communication with city employees and the public.
Strong organization and attention to detail.
Ability to exercise discretion and independent judgment using knowledge of organizational policies.
Ability to prioritize deadlines and tasks and learn new systems and procedures quickly.
Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
Knowledge of fitness instruction techniques and safe exercise practices.
Skill in leading multi-level fitness groups in a structured environment.
Knowledge of group exercise principles and fitness program delivery.
Knowledge of sports rules, general programming, and first aid.
Ability to lift, carry, push, or pull 50 pounds.
Ability to perform physical activities including filing, pulling, seeing, sorting, squatting, standing, stooping, twisting, typing, walking, and writing.
Must complete a criminal background check, drug/alcohol testing, and Motor Vehicle Review (MVR).

Responsibilities

Assist with the setup and administration of programs, activities, concessions, events, and services using registration, point-of-sale, or other department software.
Maintain accurate records, registrations, attendance, inventories, sales, and other operational documentation.
Assist with scheduling programs, leagues, activities, events, facility use, and staff assignments as needed.
Organize and maintain forms, waivers, reports, program materials, and operational supplies.
Respond to participant, patron, and customer questions, concerns, and requests.
Assist with creating and organizing marketing content for social media, digital communications, printed materials, and promotional campaigns.
Capture photographs and videos to promote department programs, events, services, and facilities.
Support promotion of department offerings through flyers, digital content, in-house marketing, and community outreach.
Assist with participant, customer, and vendor check-in, registration, admissions, sales, and event operations.
Provide operational support during programs, leagues, concessions, tournaments, rentals, and special events.
Assist staff, instructors, officials, volunteers, vendors, and contractors with operational and programmatic needs.
Support league and event operations, including scheduling assistance, participant communication, game-day logistics, and basic coordination.
Assist with concession operations, including point-of-sale transactions, inventory organization, product stocking, customer service, and maintaining a clean, safe service area.
Help monitor activities, facilities, and participant engagement to promote a safe, welcoming, and positive environment.
Assist with setup, operation, monitoring, and breakdown of classes, programs, activities, concessions, rentals, tournaments, and special events.
Support departmental initiatives, community outreach, special projects, and cross-functional operations to enhance recreation services.