Program Assistant - Ginn Library, The Fletcher School

Tufts University•Medford, MA

15h•Onsite

About The Position

The Fletcher School at Tufts University, founded in 1933, is a premier graduate school of global affairs, offering interdisciplinary study, research, and practice of international affairs, law, and business. Emphasizing experiential learning, Fletcher’s impact is exemplified by its global network of more than 11,000 alumni in 148 countries. With a mission to educate leaders and advance solutions through government, business, and civil society, Fletcher works at the intersection of the most complex global challenges in a constantly evolving and interconnected world. Fletcher’s Communications, Public Relations, and Marketing department is responsible for building and promoting Fletcher’s brand, informing and engaging its community, and marketing the school’s offerings.

Requirements

High School Diploma/GED
0-2 years of experience
Knowledge of Microsoft Office Suite
Good organizational and customer service skills

Nice To Haves

Bachelor's Degree
3-5 years of library support experience
Advanced knowledge of Microsoft Office Suite
Problem solving skills
Knowledge and experience with library management systems and technologies and resource management functions
Strong organizational, interpersonal and customer service skills; accuracy and attention to detail

Responsibilities

Generate correspondence, reports, spreadsheets, and other documents to support library operations, programs, and initiatives.
Organize, maintain, and update departmental files, records, databases, and web content.
Coordinate all incoming and outgoing mail and package processing.
Order, receive, and maintain office and library supplies.
Monitor designated budgets, track expenditures, process purchases, and assist with procurement activities.
Prepare financial documentation and maintain purchasing records.
Provide excellent customer service to students, faculty, staff, and community members by assisting with access to library resources and services.
Communicate, explain, and interpret library policies, procedures, and services.
Answer telephone calls, email inquiries, and in-person requests; resolve issues and make appropriate referrals when necessary.
Process circulation transactions, including checkouts, returns, renewals, recalls, holds, and fines.
Reconcile patron library accounts and resolve account discrepancies.
Assist patrons with locating, accessing, and circulating library materials.
Coordinate document delivery and interlibrary loan activities in collaboration with the Senior Library Assistant, including borrowing and lending requests.
Process reserve reading lists and course reserve materials.
Verify and maintain bibliographic information and records.
Maintain oversight of library technology inventory and prepare regular inventory reports.
Provide first-level troubleshooting for computers, library equipment, software, and online resources.
Coordinate technical issue resolution and serve as liaison with Information Technology staff.
Assist with maintaining technology-related records and equipment tracking.
Assist with the creation, editing, and distribution of newsletters, flyers, promotional materials, and other communications.
Update library website content and support social media communications.
Promote library services, programs, and events through a variety of communication channels.
Coordinate logistical arrangements for meetings, workshops, book talks, instructional sessions, and special events.
Arrange room setups, audiovisual equipment, materials, and other event requirements.
Participate in library projects and departmental initiatives.
Assist with training, mentoring, and providing guidance to student employees.
Other duties as assigned