Library Assistant

County of Chester•Chester County Library - Exton, PA

11d•Onsite

About The Position

The Chester County Library has an opening for a Part Time Library Assistant who is responsible for performing Circulation procedures to ensure quality customer service and a smooth, accurate flow of library materials to and from customers, including following Library and County policies in order to maintain the public service image of the library.

Requirements

Excellent organizational and oral communications skills, flexibility, a genuine enjoyment of the public, a commitment to public service, and the ability to handle stressful situations.
Ability to master basic and specialized online circulation functions.
Demonstrate current PC proficiency including internet, email and Microsoft Office skills.
High School Diploma or General Education Degree (GED).
Ability to work in a fast-paced environment and possess strong communication, customer service and computer skills.
Ability to work effectively with people from diverse backgrounds.
Ability to work alone or as part of a team.
Basic office skills (typing, filing, answering phones, etc.).
PA criminal background check.
PA child abuse clearance.
FBI fingerprint-based criminal background check.
Basic Office Suite Skills, (Word, Excel, PowerPoint, and Explorer).
Basic Outlook Skills (email and calendar)

Nice To Haves

Previous customer service or retail experience preferred.
Prior customer service work experience.
Previous experience working in a library with computerized systems.
Some college preferred.
Knowledge of library operations and Chester County policies and procedures.

Responsibilities

Provide front line customer service assistance, handle general account issues, complaints, grievances, delinquent accounts and accounts in collection.
Greet, direct and provide basic assistance with directional, instructional and informational inquiries for patrons at the circulation check-out desk.
Issue library cards to in County and out-of-County/State residents.
Locate and check out materials to patrons.
Inspect returned materials for damage.
Compute, record, and receive overdue fines.
Review records to compile list of overdue books, and issue overdue notices to borrowers.
Process and maintain reserve materials and interlibrary loans.
Sort returned materials according to classification code and need for repair, and return them to shelves, files, or other designated storage areas.
Answer inquiries of a non-professional nature and refer persons requiring professional assistance to librarian.
Assist patrons in using electronic equipment.
Update patron and material records in library ILS as necessary.
Answer phones and provide basic assistance to inquiries.
Operate cash registers and credit card machine with accuracy.
Assist with Library opening and closing procedures as needed.
Participate in community outreach initiatives and fulfill continuing education requirements.
Stay current with County and library policies.
Perform duties and provide service in compliance with County and library policies and procedures.
Know and execute library emergency and incident response protocols.
Use a variety of software applications to circulate special collections and for payroll and other County employee accounts.
Perform other duties, tasks and special projects, as required.