Program Assistant (Charleston)

State of South Carolina • Charleston County, SC

2d • Onsite

About The Position

Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Program Assistant who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply. This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Mental Health Center - Charleston Clinic -2100 Charlie Hall Blvd., Charleston, SC 29414. Under general supervision of the Administrative Coordinator, the Program Assistant will provide administrative support to Intake and Emergency Services at the Charleston Dorchester Mental Health Center, hospital funding, reporting, and other administrative support to the Charleston Clinic.

Requirements

• A high school diploma and two years of clerical experience or an associate degree in secretarial science or other related field, or three years of clerical experience
• Type at a corrected rate of 35 wpm
• Must be able to lift 5 pounds
• Have reliable transportation to work
• May have to cover other admin areas, as needed.

Nice To Haves

• Experience with electronic health records.

Responsibilities

• Meet with patients and families to complete all intake paperwork, including the signing of consents, obtaining, and completing billing and insurance information.
• Provide quality customer services when answering phones and meeting with patients and families.
• Complete data entry into electronic health record and obtains /verifies billing and demographic information.
• Utilizes portals for verification or calls to verify insurance.
• Provide complex clerical duties for supervisors of the programs associated with the Assessment/Mobile Crisis Unit as well as the Administrative Coordinator and team.
• Assist the Program Director and Coordinator with required monthly reports, data compilation, and other tasks as assigned.
• Provide any additional administrative support assigned such as intakes and discharges, entering and updating data in electronic health record, scanning documents, cross training to fill in for all administrative areas, duties, tasks and covering administrative functions in other areas of the Center.
• Complies with all applicable BHDD Quality Improvement, Corporate Compliance and Cultural Competence policies, procedures, regulations and all Federal and State laws as well as attend all trainings classified mandatory by Federal and State regulations.
• Attend individual supervisory sessions, team and quarterly service area meetings.
• Attend Center-wide staff meeting and periodic in-services.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available
• Retirement benefit choices
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED