Temporary Program Assistant - Kirkland Teen Union Building (KTUB)

City of Kirkland•Kirkland, WA

63d•Onsite

About The Position

The City of Kirkland is recruiting for a Program Assistant position assigned to the Kirkland Teen Union Building (KTUB). KTUB offers youth after-school drop-in activities, behavioral health services, art and music programs, and recreation programs. The facility also serves adults and preschool-age youth during the day. KTUB serves all teens, with a focus on underserved and underrepresented youth, including those from low-income families, BIPOC, LGBTQIA+, and those experiencing homelessness or behavioral health challenges. The Program Assistant provides administrative support for facility operations and recreation programs, including drop-in activities and events. This role is key to supporting daily operations, providing customer service, assisting with marketing and outreach, and engaging with teenagers during drop-in hours. The position is currently funded through December 2026, with ongoing funding anticipated. This is an entry-level classification in the Parks and Community Services (PCS) Program series, working under close supervision.

Requirements

High School Graduate or G.E.D.
2 years of customer service.
1 year administrative support experience working in recreation, environmental, social, leisure, or education services.
6 months of experience working with volunteers, youth, or older adults.
Or: Any combination of relevant education and experience which would demonstrate the individual’s knowledge, skill, and ability to proficiently perform the essential duties and responsibilities.
Must possess a valid Washington State driver’s license.
Must possess or obtain CPR/First Aid certification within 6 months of hire.
Strong oral and written communication skills.
Ability to work effectively with staff, volunteers, and the public.
Ability to manage multiple tasks.
Ability to communicate clearly both verbally and in writing, in person and on the telephone.
Computer skills, e.g. Microsoft Office, fax, copy machine, calculator, and multi-line telephone system.
Knowledge of basic office procedures.
Knowledge of basic mathematics and bookkeeping principles.
Knowledge of customer service practices.
Flexibility; gets along with people of all ages and abilities, adapts to changing work assignments.

Nice To Haves

Knowledge of registration software preferred.
Skilled in Microsoft Word, Excel and Publisher software.
Skilled in receiving and receipting payments.
2 years of cashiering or bookkeeping experience preferred.
Experience working with volunteers and the public.

Responsibilities

Provides information and responds to inquiries.
Staffs front office and provides customer service to participants, staff, and the general public.
Performs registration procedures including enrolling in classes, accepting and receipting payments, maintaining wait lists, performing transfers, issuing class adjustments, program scholarships, and compiling daily system totals and reconciliation for daily receipts of cash, check and credit card payments.
Responsible for facility rentals, including calculating and processing payments, deposits, refunds, scheduling and overseeing rental staff.
Assists with data collection, reports, recordkeeping, expense, and revenue tracking, evaluating programs, new participant outreach, and quality assurance.
Provides administrative support for Munis, TRIM, AdobeSign, Lucity, and similar programs including creating, entering, and processing contracts and agreements.
Coordinates training and scheduling of staff, volunteers, and interns; provides emergency backup staffing as needed.
Assists with the organization and production of department events (i.e. Green Kirkland Program, community building events, etc.).
Assists with publicizing and promoting programs, program brochure preparation, and maintaining City webpages.
Inventories, purchases, maintains, and organizes program supplies and equipment.
Performs functions as assigned in the City’s emergency response plan in the event of an emergency.