Program Assistant Supervisor

Steppingstone, Inc.•Fall River, MA

22h•Onsite

About The Position

The Program Assistant Supervisor works as an integral part of the Clinical Team. The Program Assistant Supervisor will perform, but is not limited to, the following duties: responsible for assisting the Program Director in all managerial and administrative oversight of the day-to-day operations, provide staff supervision, training, and administrative, and data oversight. This position may require a flexible schedule including 1st and 2nd shifts. The agency has the right to change shifts based on the needs of the organization.

Requirements

Bachelor’s degree in behavioral sciences from an accredited college or university preferred or is a licensed (LADC)/certified (CADAC) drug counselor or is the process of obtaining licensure.
Minimum of three years of related work experience providing services to those affected by substance use and mental health disorders and homelessness.
Minimum of one-year experience in leadership and management.
Requires CPR certification every two years.
Good working knowledge of computers, electronic health records and data collection.
Requires valid driver’s license due to business-related travel may be required.

Responsibilities

Assist with the overall responsibility for the program operations including the supervision of assigned personnel.
Assist with the development and monitoring of program staff scheduling including the development of facility coverage plan.
Assist with the supervision of program staff on case consultations of consumers.
Ensure that enrollees have access to all identified care team members during the enrollment process in order to provide a continuum of care.
Provide leadership and role modeling to CP staff through trainings, in-services and through direct work with teams and enrollees.
Ensure that CP services are culturally competent, strengths based, recovery based, focused on coordination and are inclusive of enrollee preferences.
Ensure that CP teams focus on developing interventions that embrace enrollee preferences, are evidence based and utilize cultural/community resources.
Ensure that CP team and services are focused on wellness, health outcomes, and strength-based interventions in order to assist enrollees in their goals.
Develop, implement, and monitor an individualized treatment/service plan with each assigned consumer using collaborative information from all sources to develop short and long term goals.
Attend all required meetings and trainings with Coordinated Care Network lead agency.
Meet, collaborate and coordinate services with probation/parole, employment and educational agencies, Department of Children and Families (DCF), human services providers, medical and primary care, clinical mental/behavioral health, and family/social support.
Ability to count, document and observe consumers taking various prescription drugs.
Ability to climb three flights of stairs to conduct rounds on an hourly basis and deal with emergencies.
Complete all required paperwork including monthly statistical data of case contacts, pre-authorizations, billing as required.
Perform program recordkeeping and filing, and organize vital documents.
Provide telephone coverage for the assigned program and direct calls to other programs as needed.
Participate in required supervisions, staff meetings and trainings.
Participate and cooperate in any investigations conducted by internal and external agencies.
Ability to use a computer including inputting information into data systems.
Remain awake during your shift at all times.
Attend all mandatory trainings and update all licenses and certifications.
Adhere to program/project/department requirements and services.
Comply with the established protocol for medication management/distribution.
Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report.