Program Supervisor

The Arc Of The Ozarks•Springfield, MO

1d•Onsite

About The Position

A program supervisor is an integral part of our organization. These frontline supervisors are trusted with the responsibility for tracking client progress, supervising assigned staff in residential facilities, and implementing treatment and support programs. Program supervisors also have the satisfaction of empowering and mentoring the next generation of leaders at The Arc. The Arc of the Ozarks also offers competitive pay and benefits. The program supervisor position is exciting because there is no day that is the same! In this role you will: Empower staff to improve the self-help skills of individuals served, Assist in the development of personal plans, Build a topnotch team through hiring and coaching staff, Create and maintain reports and records of individuals served Holds Direct Support staff accountable for their job responsibilities. Completes progressive disciplinary action required when policy violations occur.

Requirements

Graduated from an accredited college or university with a bachelor's degree with major specialization in the field of human services.
Five years of relevant experience may substitute for a degree.
One year of experience working with individuals with autism spectrum disorders, psychiatric disorders, and/or developmental disabilities.
Experience working with/ in Individualized Supported Living homes is strongly preferred.
A valid driver license and insured vehicle you are able to use for work.
Ability to exercise good judgment and discretion.
Ability to work with and respect persons with intellectual and developmental disabilities and other mental health diagnoses.
Ability to work varied and flexible hours and to accept and adapt to changes in assignments, methods, policies, etc.
Considerable knowledge of applied behavior analysis, autism, developmental disabilities, and allied disciplines involved in the evaluation, care, and habilitation of persons with autism spectrum disorders and other disabilities.
Considerable knowledge of the principles of leadership, supervision, and training of staff members
Ability to plan, coordinate, and adapt a variety of habilitation program activities. to meet the specialized needs, abilities, and conditions of each program participant.
Considerable knowledge of community-based programs of all disciplines for the care and the treatment of individuals with autism spectrum disorders and other disabilities.
Ability to direct, coordinate, and supervise harmoniously the work of professional and non-professional employees.
Ability to assign, direct, and review the work of subordinate staff involved in the implementation of habilitation programs.
Ability to collect and analyze information in making decisions concerning treatment for each individual resident.
Ability to evaluate the progress of residents and the quality of a variety of habilitation programs.
Ability to develop effective and practical individual habilitation plans and related. program procedures.
Ability to communicate effectively in oral and written form.
Ability to establish and maintain effective working relationships with program participants, subordinates, and other staff.
Ability to work as a direct contact staff with individuals served, to demonstrate needed behavior for direct contact staff.
A licensed and insured driver, with ability to obtain a Missouri Class E driver license
Strongly prefer knowledge of and prior experience working with services offered through Department of Mental Health and Children’s Division.
Graduation from an accredited college or university with a bachelor's degree with major specialization (24 semester hours) in elementary or secondary education, special education, early childhood education, psychology, social work, sociology, counseling, recreation (including specialty areas such as art, dance, music, or physical education), speech language pathology or audiology, occupational therapy, physical therapy, nursing, or other specialties in the field of human services.
One-year experience working with individuals with Autism Spectrum disorders, psychiatric disorders, and/or developmental disabilities.
For candidates without a bachelor’s degree, must have five years relevant experience in the field (2 of which preferred to be in a management capacity.)
Must qualify to serve as a Degreed Professional Manager in accordance with DMH-DD waiver guidelines.

Nice To Haves

Experience working with/ in Individualized Supported Living homes is strongly preferred.
Strongly prefer knowledge of and prior experience working with services offered through Department of Mental Health and Children’s Division.
2 of which preferred to be in a management capacity.

Responsibilities

Empower staff to improve the self-help skills of individuals served
Assist in the development of personal plans
Build a topnotch team through hiring and coaching staff
Create and maintain reports and records of individuals served
Holds Direct Support staff accountable for their job responsibilities
Completes progressive disciplinary action required when policy violations occur
Interviews and hires Direct Support Staff
Directly supervises Direct Support staff on the assigned caseload within the department
Completes employee performance reviews within the established timelines
Instructs and orients staff in their duties and provides continued in-service training and practical instruction to staff
Provides support and performance feedback to staff on the allocated caseload
Investigates reports of infractions of the rules; complaints of residents, parents, and/or guardians and employees; and takes appropriate action or refers problems to the Assistant Director or other responsible official for resolution
Ensures employee schedules are set and are being submitted through the timekeeping system and distributed to employees per Arc policy and procedure
Closely monitors team overtime, follows set expectations on managing overtime, ensuring it is in line with company goals
Assumes overall responsibility for the delivery of services in accordance with DMH-DD standards
Ensures all services provided are person-centered and based on best-practice-standards in accordance with CARF standards
Responsible for ensuring direct plan implementation for individuals served and monitoring of staff in the execution and progress of outcomes as stated in the Individual Support Plan
Directs an interdisciplinary team in the development and evaluation of Individualized Support Plans
Supervises and oversees the application of basic health care for individuals and administers medications in accordance with agency policies and procedures and per the State of Missouri Medication Aide Level I training
Reviews reports and related information developed by interdisciplinary team members and supervises and monitors changes in individual support plans
Assumes overall responsibility for implementing policies and procedures regarding training of all employees
Ensures proper documentation of each person served is completed in accordance with Arc policy and procedures
Ensures the program site environment is person-centered, clean, free of any health and safety concerns, and meets Arc quality assurance standards
Ensures that timely reporting of critical incidences occur per Department of Mental Health and The Arc of the Ozarks policies
Removes all staff with expired training from working shifts (until training is complete) and completes disciplinary actions per policy
Completes required weekly Quality Assurance (form 408) checks of the residential service sites and homes per the assigned caseload
Reports concerns to Supervisor and initiates a plan of action to rectify concerns
Keeps the Assistant Director informed through periodic reports concerning various phases of program responsibility
Completes monthly Program Supervisor report in accordance with established expectations
Communicates necessary information to all subordinates in accordance with policy and procedures
Responsible for creating a positive and professional work environment that promotes open communication, commitment to the mission, and a collaborative atmosphere
Maintain effective working relationship with persons served, supervisors, families and guardians, co-workers, and professionals from other organizations
Maintains effective working relationships with all agency departments
Participates in the On-call System rotation as required per the assigned department
Familiarity with all Arc policies and possesses ability to effectively carryout and enforce all Arc policies
Responsible for submitted accurate and timely billing for services rendered
Responsible for reviewing and submitting accurate ISL Variance reports
Responsible for reviewing and creating accurate ISL Budgets as well as ensuring authorizations are available for billing
Responsible for resolving billing issues by ensuring authorizations match submitted budgets

Benefits

Competitive salary
Excellent working environment
Eligibility for Medical, Vision, Dental, and Life Insurance after a 0-day waiting period
Employer-Paid Life Insurance and AD&D coverage
Option to enroll in our 403(b)-retirement plan immediately - with employer match up to 4% after a year of service
Sick and vacation accrual
7-paid holidays a year
A paid day off to celebrate your birthday
Discounts on your phone bill if you use Verizon or AT&T
Discounted Fitness Center membership if you are Full-Time
Use of a fleet vehicle or paid mileage for using your vehicle
Opportunities for advancement
Monthly Cell Phone Reimbursement Stipend
Employee Assistance Program
Wellness Program
Annual Wage Increase Potential