Program Assistant Subspecialty

American Addiction Centers•Charlotte, NC

2d•$23 - $34•Onsite

About The Position

The Program Assistant Subspecialty role is a full-time position within the GCMG Pediatric Psychology department, specifically in the Pediatrics: Psychiatry division. This role serves as a central point of contact for patients and staff, coordinating program-specific meetings, managing data entry for quality initiatives, auditing documentation for regulatory compliance, and ordering medical supplies. The position also involves participating in department-wide committees, cross-functional quality improvement projects, and precepting new hires. Additionally, the Program Assistant will maintain provider schedules, coordinate care team meetings, manage tracking spreadsheets, process payment requests for program expenses, and oversee the completion of OSRs and provider travel documents.

Requirements

High school diploma or equivalent
At least 2 years' experience within a specified subspecialty program, including (but not limited to) Liver Transplant, Kidney Transplant, Heart Transplant, Heart Failure or Liver Failure program
Must demonstrate leadership skills and ability to maintain increase in responsibilities by one of the following: Membership on a subspecialty committee/council membership, Preceptorship, Participation in a special project, Participation in professional organizations/committees, Completion of the Self-Leader certificate program or similar leadership training course
Teammate must be in good standing within department
Teammate must be Meets or Exceeds expectations

Nice To Haves

Associate degree in Health, Business and /or related field preferred.

Responsibilities

Performs all functions of the Care Coord/Auth/Sched Specialist
Serves as a central point of contact for the program for patients and staff
Initiates and facilitates the resolution of patient issues and complaints utilizing other professionals as needed. Practices excellent customer service skills.
Coordinates additional program specific meetings and committees such as selection and group teaching
Completes data entry or data collection for program quality initiatives
Audit documentation to ensure compliance with regulatory requirements of the program
Orders program specific medical supplies
Participates as a member on a department wide committee
Participates in cross-functional quality improvement projects
Precepts and mentors' new hires
Ensures clerical regulatory requirements of the program are met
Performs provider schedule maintenance and appropriate
Coordinate's preparation and follow up from care team meetings (including Selection Committee, Waitlist Meetings, etc.) and maintains documents associated with this meeting.
Maintains regulatory and quality or other tracking spreadsheets as requested by leadership of the program
Completes requests for payment for invoices received such as transplant-related expenses, regulatory or registry-related fees, and any other program expenses
Participates in program committees, councils, projects, and events
Schedules meetings for management and the team as requested.
Maintains meeting schedules for recurring meetings.
Oversees completion of OSRs for the department
Maintains Provider travel documents

Benefits

Comprehensive suite of Total Rewards
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program