Program Assistant Subspecialty

Advocate Health and Hospitals Corporation • Charlotte, NC

9h • Onsite

About The Position

The Program Assistant Subspecialty will serve as a central point of contact for the program, managing patient and staff interactions, and facilitating issue resolution. This role involves coordinating program-specific meetings, committees, and data collection for quality initiatives. The assistant will also be responsible for ordering medical supplies, participating in quality improvement projects, and ensuring clerical regulatory requirements are met. Additionally, they will manage provider schedules, prepare for and follow up on care team meetings, and maintain tracking spreadsheets. The role also includes processing payment requests for various program expenses and scheduling management meetings.

Requirements

• High school diploma or equivalent
• Associate degree in Health, Business and /or related field preferred.
• At least 2 years' experience within a specified subspecialty program, including (but not limited to) Liver Transplant, Kidney Transplant, Heart Transplant, Heart Failure or Liver Failure program
• Must complete must demonstrate leadership skills and ability to maintain increase in responsibilities by one of the following: Membership on a subspecialty committee/council membership, Preceptorship, Participation in a special project, Participation in professional organizations/committees, Completion of the Self-Leader certificate program or similar leadership training course
• Teammate must be in good standing within department
• Teammate must be Meets or Exceeds expectations

Responsibilities

• Performs all functions of the Care Coord/Auth/Sched Specialist
• Serves as a central point of contact for the program for patients and staff
• Initiates and facilitates the resolution of patient issues and complaints utilizing other professionals as needed.
• Practices excellent customer service skills.
• Coordinates additional program specific meetings and committees such as selection and group teaching
• Completes data entry or data collection for program quality initiatives
• Audit documentation to ensure compliance with regulatory requirements of the program
• Orders program specific medical supplies
• Participates as a member on a department wide committee
• Participates in cross-functional quality improvement projects
• Precepts and mentors' new hires
• Ensures clerical regulatory requirements of the program are met
• Performs provider schedule maintenance and appropriate
• Coordinate's preparation and follow up from care team meetings (including Selection Committee, Waitlist Meetings, etc.) and maintains documents associated with this meeting.
• Maintains regulatory and quality or other tracking spreadsheets as requested by leadership of the program
• Completes requests for payment for invoices received such as transplant-related expenses, regulatory or registry-related fees, and any other program expenses
• Participates in program committees, councils, projects, and events
• Schedules meetings for management and the team as requested.
• Maintains meeting schedules for recurring meetings.
• Oversees completion of OSRs for the department
• Maintains Provider travel documents

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree