Program Assistant & Student Support

Belmont University•Belmont, CA

1d•Onsite

About The Position

The Program Assistant and Student Support position provides comprehensive administrative, student services, and operational support for the Watkins College of Art, serving as the primary point of contact for the college's main office. This position coordinates front-office operations, supports student advising, registration, orientation, and recruitment activities, as well as maintaining student records to ensure efficient delivery of academic services. The Program Assistant also recruits, hires and supervises student workers, coordinates routine facility requests in conjunction with the Studio Tech, and provides logistical support for college events and special projects while collaborating closely with the Assistant to the Dean & Business Manager and college leadership.

Requirements

An ability to identify issues, obtain relevant information, relate and compare data from different sources, and identify alternative solutions.
An ability to interpret and seek information, use independent reasoning to diagnose the root cause of situations or issues, identify and test solutions and think beyond what is typical or customary.
An ability to use information to determine benefits and impact in making decision and/or recommendations.
An ability to coordinate and administer programs/project activities and protocols.
An ability to manage resources, monitor activities, and assess risks and quality issues associated with the program/project.
An ability to present information to individuals or groups; ability to deliver presentations suited to the characteristics and needs of the audience.
An ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message.
An ability to listen and respond appropriately to others.
An ability to impact and influence others to further the institution’s strategic objectives.
An ability to use Microsoft Office (Excel, PowerPoint, Word, SCT Banner, Argos, Canva) and basic databases and software.
An associate's degree is required.
One to three years of higher education, customer service, or administrative experience required.
The selected candidate will be required to complete a background check satisfactory to the University.
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Nice To Haves

A bachelor's degree is preferred.

Responsibilities

Serve as the primary point of contact for current students by providing information regarding academic programs, policies, and procedures.
Coordinate advising events, the communications to faculty and students, and student sign-ups for appointments, process registration transactions, assign faculty advisors, process overrides and holds, maintain student records, and assist with orientation, recruitment, and graduation activities.
Manage the daily operations of the college's administrative office by greeting visitors, answering phones and email, responding to inquiries, maintaining office supplies, processing mail, and ensuring efficient office operations while providing excellent customer service to students and visitors.
Recruit, hire, train, schedule, and supervise student workers. Assign daily work, monitor performance, approve time worked, and ensure adequate studio monitor coverage while maintaining efficient administrative operations.
Maintain accurate student and departmental records, prepare correspondence and reports, process forms and documentation, manage electronic and paper filing systems, and ensure the confidentiality and integrity of academic and administrative records.
Coordinate orientations and advising events, provide support for open houses, recruitment events, commencement, exhibitions, meetings, and other college-sponsored activities. Prepare materials, reserve spaces, coordinate schedules, and assist with event execution.
Working in conjunction with the Studio Technician, coordinate routine facilities requests, maintenance and custodial services, equipment needs, and key requests.
Provide administrative assistance for college special projects, committee work, data collection, and other departmental initiatives.
Collaborate with the Assistant to the Dean and college leadership to support the efficient operation of the college.
Perform other related duties as assigned.