Program Assistant, Stage 1 Child Care Program

Pathways LA•Los Angeles, CA

11d•Hybrid

About The Position

Pathways LA gives back to the community. We pride ourselves on strengthening low-income and vulnerable working families, promoting high-quality early care and education services for children of all abilities, developing knowledgeable early care and childcare providers, and promoting economically resilient communities. With over 45 years in service, Pathways LA has become the leading agency for a multi-year, county-wide initiative to increase the services of childcare needs. Our passionate and dedicated team has great pride in serving families and early childhood educators throughout Metro LA. Our team includes directors, case specialists, child development coordinators, coaches, and teachers & staff for our child development centers. If you are a talented professional with a passion for children and families, please consider applying for the following positions currently open: Job Title: Program Assistant, Stage 1 Location: Administrative Offices, Los Angeles Primary Duties: To provide administrative support to the Stage 1 Child Care Program, including maintaining parent and childcare provider data, generating reports as needed and providing customer service assistance.

Requirements

High School diploma or equivalent
Minimum two years of previous experience in office administration or related fields
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Strong Customer Service skills
Ability to work effectively with people from diverse economic and ethnic backgrounds
High level of oral and written communication skills
Proficiency in Windows-based programs and data entry experience
Competency with written and spoken English
Basic math competency
Familiarity with basic office equipment

Responsibilities

Enter and update family data in the agency database
Review client eligibility
Assess case records
Generate reports as assigned
Assist with phone coverage and walk-ins
Print, log, and respond to child care requests within the required contractual timelines
Responsible for team filing needs
Attend outside meetings that educate clients on Pathway’s services
Assist with parent and provider file audits
Assist Specialists during enrollments and assessments, as assigned
Assist Specialists with referrals by assessing and compiling client information in files
Assist Specialists with referrals and transfers by verifying data from LRS
Participate responsibly in department and Agency staff meetings

Benefits

10 sick days per year; no waiting period
10 vacation days per year for the first 2 years of service; accrual increase schedule; no waiting period
11 holidays; no waiting period
1 floating holiday; 90-day waiting period
18 paid hours of early release; no waiting period
Medical, Dental & Vision
Kaiser HMO Medical Plan
Non-Kaiser Options – you can also choose a Blue Shield HMO or UnitedHealthcare HMO or PPO
PPO Dental Plan and VSP Vision Plan
403b Retirement Contributions: 3% of salary contribution by Pathways for all employees (whether you contribute or not)
50% match by Pathways on employee contributions up to 3% of salary
Life Insurance - paid by Pathways for all employees
Accident Insurance - paid by Pathways for all employees
Long Term Disability Insurance - paid by Pathways for all employees
Flexible Spending Accounts (pre-tax accounts) available to all employees
Medical Account
Dependent Care Account
Commuter Expenses
Employee Assistance Program (EAP) - paid by Pathways
Counseling Services
Child and Elder Care Referrals
Financial and Legal Advice
Balancing Work and Life Issues
Adoption Assistance Program
Additional life insurance
Additional accident insurance