Program Assistant - Public Works Administration

City of Pleasanton • Pleasanton, CA

1d • Onsite

About The Position

The City of Pleasanton is seeking dedicated individuals to join their team as a Program Assistant – Public Works Administration in the Public Works Department. This role provides administrative and customer service support in the Public Works Administration office and at the Customer Service front counter. The position involves responding to community questions and concerns regarding City services, offering a dynamic opportunity to gain practical, hands-on experience while supporting day-to-day City operations and delivering essential services to the Pleasanton community. The role is part-time, temporary, works up to 30 hours per week on a 12-month year-round schedule, and is ideally scheduled Monday through Friday between 7:00 a.m. and 4:00 p.m.

Requirements

• High school graduate or GED equivalent with two years of experience in a customer service-related field or office setting.
• Experienced in customer-facing work such as call center, receptionist, retail, restaurant, or similar service environments.
• Proficient in Microsoft Word, Outlook, Excel, and Adobe Acrobat.
• Skilled in organizing, prioritizing, and coordinating varied work assignments throughout the day.
• Effective at communicating clearly and professionally, both verbally and in writing.
• Detail-oriented, self-motivated, and proactive, with strong problem-solving skills.
• Able to work well independently while also contributing positively to a team environment.
• In possession of a valid class c Driver’s License
• High school graduation or GED equivalent and two years of experience related to the area assigned.
• Technical knowledge in assigned discipline.
• Under the direction of a supervisor, organize, prioritize and coordinate varied work activities.
• Read, interpret and apply rules, policies and procedures.
• Effectively collect and analyze complex and sensitive information.
• Summarize facts and recommendations accurately and prepare clear and concise written reports.
• Understand and carry out oral and written instructions.
• Establish and maintain effective working relationships with others.

Nice To Haves

• Customer service-oriented and able to communicate effectively with residents, staff, and visitors, both orally and in writing.
• Detail-oriented, with a strong focus on accuracy in processing requests, reviewing invoices, and handling administrative tasks.
• Well-organized, self-motivated, and proactive, with the ability to manage multiple priorities and follow up on assignments.
• Dependable and able to organize work, set priorities, meet deadlines, and work effectively with minimal direction.
• Interested in learning about Public Works operations, City services, and how local government responds to community needs.
• A collaborative team player who enjoys supporting shared goals and working in a front-desk environment.

Responsibilities

• Answer the Public Works Department phone line and assist customers at the front counter.
• Respond to customer requests and questions by phone, email, and in person.
• Enter work requests and help direct inquiries related to City services.
• Process City Prox Card access security system requests for City facilities.
• Pick up, sort, stamp, and distribute mail.
• Review and code invoices.
• Assist supervisors and managers with general office duties and other administrative projects as assigned.
• Maintain a well-informed working knowledge of Public Works services and City processes in order to assist the public effectively.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED