Program Assistant III

Iowa State University•Ames, IA

About The Position

The Treasurer’s Office at Iowa State University (ISU) is currently seeking qualified candidates to fill a Program Assistant III position. This position assists the Office in maintaining accurate records of payments by consulting with the University’s Receivables Office, Office of Student Financial Aid, Office of the Registrar, and other various University departments to properly manage and apply payments. This role also researches questions to provide information and advice to students, parents, and authorized third parties regarding payment of the University bill and works with financial institutions to research and resolve returned or incorrectly applied student, parent, faculty, and/ or staff payments. The successful candidate must be analytical, innovative, professional, organized, have strong written and verbal communication skills, and work well alone and as a member of a team. Knowledge of fund accounting, NACHA rules and other banking processes, and the ability to communicate, advise, and negotiate with a diverse group of staff, students, and the general public regarding procedures, rules, and regulations are also required to be successful in this position. The candidate must be proficient with Microsoft Word Excel and Outlook, able to diffuse a volatile individual and/or situation, and effectively problem solve. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Level Guidelines Senior-level position applies advanced and specialized expertise and competencies Typically receives general supervision with high level guidance on the most complex assignments Completes assignments which are moderately difficult or difficult Resolves issues, including atypical issues, and makes recommendations May lead projects of limited scope Functions as “go to.” Responds to inquiries and requests from others inside and outside work area May act as a lead, assigning tasks and providing guidance to lower level workers May provide supervision to one to two other staff or lead a small work team Provides guidance to students

Requirements

analytical
innovative
professional
organized
strong written and verbal communication skills
work well alone and as a member of a team
Knowledge of fund accounting, NACHA rules and other banking processes
the ability to communicate, advise, and negotiate with a diverse group of staff, students, and the general public regarding procedures, rules, and regulations
proficient with Microsoft Word Excel and Outlook
able to diffuse a volatile individual and/or situation
effectively problem solve
legally authorized to work in the U.S. on an ongoing basis without sponsorship

Nice To Haves

Experience with and ability to interpret State and Federal regulations governing privacy rules, such as FERPA, Red Flag Rule, and SSN privacy regulations.
Experience in higher education, dealing with financial aid and registrar’s office processes and procedures.
Experience with banking processes, procedures, rules and regulations.

Responsibilities

Drafting letters to financial institutions for validation of authorized account signatories
Assisting with daily banking processes and settlements
Maintaining databases for on-campus merchant credit card program, monthly fee reconciliation, and outgoing wires
Monitoring the Treasurer’s Office general email to ensure timely and accurate responses to inquiries and requests
Assisting in maintaining the Treasurer’s Office website to ensure information is current
Researching and providing necessary documentation to claim University’s unclaimed property held by various States
Supporting internal and external senior level personnel as well as ensuring diplomatic proceedings with complex financials impacting the University