Program Assistant II

Child Development Associates•Chula Vista, CA

2d•Onsite

About The Position

As a Program Assistant II, you will perform a variety of administrative and program support duties for the Child Care Provider Payments Program to ensure compliance and quality standards are met based on California Department of Social Services regulations and CDA policies and procedures.

Requirements

One year of clerical or administrative support experience, or completion of an office clerical program through a college or vocational school.
Must have willingness to learn and ability to understand and follow oral and written directions.
Ability to read, interpret, and apply California Department of Social Services (CDSS) regulations and CDA policies and procedures.
Ability to provide prompt, efficient, and responsive service; and to communicate and treat all individuals with dignity and respect, responding in a cooperative, solution-oriented manner.
Ability to understand and respect diversity in the workplace/community, showing consideration by communicating tactfully and sensitively at all times.

Responsibilities

Monitor attendance records for compliance with attendance requirements, authorized contracted hours, and required signatures to ensure accuracy and completeness.
Prepare reports, metrics, and other data for management review.
Collect, maintain, and distribute departmental reports and program data in accordance with established policies and procedures.
Provide responsive, accurate, and professional customer service to child care providers by responding to inquiries and resolving routine issues.
Download, organize, distribute, track, review, and document digital attendance records to support timely and accurate payment processing.
Receive, sort, scan, index, and maintain attendance records and supporting documentation in accordance with established policies and procedures.
Create and distribute provider notices electronically in accordance with established policies and procedures.
Create and maintain tracking logs to monitor the receipt, distribution, and processing of attendance records.
Schedule and conduct quality assurance reviews of notices, attendance records, and other assigned program activities; document findings, prepare reports, communicate results to the Provider Payment Supervisor II, and provide guidance to Payment Assistants to promote quality standards.
Perform software testing as needed; serve as a subject matter expert for the program system; and provide feedback to the Policies and Procedures team regarding system updates, enhancements, and newly established business rules.

Benefits

Medical | Dental | Vision - 80% paid by the employer in the first year, and 100% thereafter
Ongoing Training and Staff Development opportunities
Flexible Spending Account
Legal Service Plans Available
Paid Holidays, Sick Pay, and Vacation Time
Additional Vacation Days – Earn up to 5 bonus days after 3 years, and up to 15 bonus days after 10 years.
Long-Term Disability
Group and Voluntary Life Insurance Plan
Annual Employer Contribution Plan and Employee 401(k) Contribution
Employee Assistance Program