Program Assistant II

Crystal Stairs • Long Beach, CA

4d • Onsite

About The Position

Crystal Stairs, Inc. is seeking a Program Assistant II for their Stage 1 Department in Long Beach, CA. This role is 100% onsite and involves checking the eligibility of CalWorks parents, serving as a customer service liaison for CalWORKs clients, and ensuring the accuracy of provider and parent documents. The position also requires maintaining child care documents, handling photocopying, and performing various other program duties. The Program Assistant II will create and maintain parent or provider files, review documentation, prepare correspondence regarding missing information, enter client data into the internal database, make follow-up calls to providers, set up appointments, send letters to parents, and maintain the private agency waiting list. Responsibilities also include checking for qualifying need, family residence, and child care needs within the service area, sorting and distributing mail, and performing other assigned duties.

Requirements

• High School graduate or equivalent.
• At least 2 years experience working with parents receiving subsidized child care or social support services preferred.
• Experience with MS Excel and Word, preferred.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Strong organizational and administrative skills.
• Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.
• Ability to handle sensitive and confidential issues/matters.
• Ability to work variable days and hours and site locations as needed for special projects.
• Excellent work ethic, including attendance and punctuality.

Nice To Haves

• Some college preferred.

Responsibilities

• Check eligibility of CalWorks parents.
• Serve as CalWORKs customer service liaison by assisting walk-in clients.
• Ensure provider and parent documents are accurate.
• Provide quality service to clients.
• Maintain child care documents for clients.
• Handle photocopying as needed.
• Perform various other program duties as requested.
• Create and maintain new parent or provider files, including filing required documentation.
• Review and ensure proper documentation is provided.
• Prepare forms, notices and correspondence regarding missing documentations, etc.
• Enter client information on internal database.
• Make follow-up phone calls to providers regarding terminated parents.
• Set up appointments for new enrollments/re-certifications and/or follow up on rescheduled appointments and no-shows.
• Send letters to parents of documentation needed for re-certification.
• Maintain private agency waiting list by updating, editing and verifying info.
• Check for qualifying need, residence of families and child care needs within our service area.
• Sort and distribute incoming mail.
• Perform other duties as assigned.

Benefits

• Medical/ Dental/ Vision - 95% Covered by employer
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED