Program Assistant for the Danieley Neighborhood

Elon University • Elon, NC

3d • Onsite

About The Position

The Program Assistant is responsible for the overall day-to-day operations of a Residence Life neighborhood office, utilizing exceptional organizational, interpersonal, and customer service skills via phone, email, and individual contact. Responsibilities include but are not limited to staffing the neighborhood office front desk/reception area, managing daily functions of the office, including Facilities Management and work requests, budget coordination for neighborhood purchases, billing for damages and work orders and training and evaluating student workers. This position provides support and assistance to the community director, neighborhood faculty members, student staff and residents.

Requirements

• High school diploma or GED plus three or more years of related experience and/or training required.
• Experience with budget management, managing online software, data entry, and customer service
• Knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, Outlook), with skills in word processing, budgeting, data management, and customer service.
• Strong written and verbal communication skills
• Effective time management and ability to work independently, good work ethic, as well as to establish relationships and function within a team.
• Excellent customer service skills and ability to respond effectively and compassionately with a diverse group of students, families, and colleagues across campus.
• Must have an acute understanding and passion for building inclusive communities, strong critical thinking skills, the ability to exercise good judgment, and must maintain a high level of discretion and confidentiality.
• Ability to manage multiple schedules, projects, and tasks simultaneously and work in a fast-moving environment.

Nice To Haves

• Bachelor’s degree and administrative work experience (including part-time or full-time positions) preferred.

Responsibilities

• Provide primary administrative and office management support for the community director, neighborhood faculty members, student staff and residents.
• Primary presence in the assigned neighborhood office for student interaction, act as a resource for students, parents, and staff.
• Manage residential keys, Keywatcher master keys, and organize office correspondence and daily operations of the office.
• Reconcile credit purchases and maintain accurate records of budgets, monitor spending, and regularly reconcile balances for operational accounts.
• Track and process professional development request and expenses.
• Process occupancy checks, health & safety checks, check requests, and Print Shop requests.
• Manage the recruitment, marketing, hiring, training, supervision, and evaluation of student staff providing support and mentorship while encouraging professionalism in the workplace.
• Facilitate onboarding processes for all neighborhood office staff, including student and professional staff.
• Contribute to student success by ensuring skills and knowledge gained through student employment connect to classroom learning and future career competencies.
• Supervisors of student employees implement the ElonGROW (Guided Reflection on Work) model in their supervisory practices by facilitating regular guided reflection conversations that connect workplace learning with students’ broader educational and career goals, ensuring a consistent, developmental approach to student employment across the university.
• Prepare work orders and key requests for Facilities Management regarding neighborhood repairs and process billing charges associated with work orders.
• Maintain residential billing information for each residence hall or apartment in the neighborhood by individual, suite, and/or building.
• Communicate with service vendors regarding maintenance and repairs (i.e., Laundry and Vending).
• Act as room reservation scheduler for each neighborhood building and building manager.
• Maintain housing information for neighborhood (rosters, Room Condition Forms, room changes, leases etc.).
• Maintain confidential files and information about students within the neighborhood.
• Support community development goals by assisting with program planning processes such as purchasing, space reservation, catering orders, day-of preparations, advertising, etc.
• Support university events, including, but not limited to: Opening and closing of campus housing, Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation.
• Serve on university, divisional, or departmental committees, task forces, and search committees.
• Other related duties as assigned by supervisor.
• Demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close-knit residential community.
• Build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon.
• Attend or participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.

Benefits

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for undergraduate courses
• Tuition remission for approved graduate-level courses after 12 months of employment.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service.
• After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED