Program Assistant (Emergency Shelter Admin Support) – Full Time – Family Centre

Good Shepherd Centres•Hamilton, ON

3d•Onsite

About The Position

This posting is for an existing position. At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. This opportunity is with our Good Shepherd – Family Centre. The Program Assistant will provide receptionist duties for the program, answering phones and doors, greeting and directing service-users and visitors as the first point of contact. They will also provide basic clerical support such as basic data entry, record keeping and filing, maintaining program inventory and supplies, sending emails, submission and follow up of maintenance requests and work orders. The role also involves maintaining cleanliness of units, storage areas and common spaces, and assisting with all aspects of program operation. Work takes place primarily in the emergency shelter, however, opportunities may include visits in the community to purchase program supplies, drop off items, or pick up donations. The successful candidate must be willing and able to assist with all aspects of program operation in a hands-on capacity, work independently, cooperatively and collaboratively within an interdisciplinary team, and preserve the dignity of all people by communicating in a calm, welcoming, and professional manner. Time management skills are necessary in a high energy, changing environment. The role is responsible for participating in Good Shepherd's Health and Safety programs and procedures, and working in compliance with the Occupational Health and Safety Act and its regulations to minimize risk.

Requirements

Post-secondary education in Social Services or a related field is required
Minimum 1-year related experience in community outreach or emergency shelter, and/or equivalent combination of education, training and experience in Social Services or a related field
Have knowledge of and have experience working with a range of issues impacting families including homelessness, violence against women and children, immigration, poverty, mental illness and substance use
Commitment to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework
Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
Ability to work cooperatively and collaboratively within an interdisciplinary team
CPR certification or willingness to be certified is required
A valid G license is required
Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

Nice To Haves

Experience working in a residential setting is preferred
Experience with HIFIS & EMHware is an asset
Fluency in a 2nd language is an asset

Responsibilities

Provide receptionist duties for the program, answering phones and doors, greeting and directing service-users and visitors as the first point of contact
Provide basic clerical support such as basic data entry, record keeping and filing, maintaining program inventory and supplies, sending emails, submission and follow up of maintenance requests and work orders
Maintain cleanliness of units, storage areas and common spaces
Assist with all aspects of program operation
Work takes place primarily in the emergency shelter however, opportunities arise that may include visits in the community to purchase program supplies, drop off items, or pick up donations
Must be willing and able to assist with all aspects of program operation in a hands-on capacity
Ability to work independently, cooperatively and collaboratively within an interdisciplinary team
Preserve the dignity of all people by communicating in a calm, welcoming, and professional manner
Time management skills are necessary in a high energy, changing environment
Responsible for participating in Good Shepherd's Health and Safety programs, procedures, procedures and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd