Program Assistant - Diversion

Catholic Charities Serving Central Washington•Wenatchee, WA

1d•$20 - $23•Onsite

About The Position

Support Diversion services by providing friendly and efficient service to all callers, clients, and community partners. Professionally communicate information to staff and complete projects in an accurate and timely manner, according to Agency standards.

Requirements

High School Diploma or GED, required
1 year experience in office or administrative work, required
Pleasant, professional, welcoming and friendly demeanor with staff and clients
Detail-oriented and able to manage multiple-line telephone system in a busy office setting, which requires multi-tasking
Comfortable with computer programs, specifically Microsoft Word and Excel with the ability to efficiently learn and navigate Electronic Medical Record (EMR) systems
Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, and calculator
Ability to maintain a professional, positive, team-oriented service attitude toward clients and staff at all times
Valid Washington State driver’s license and minimum required liability insurance for WA State
Must be deemed insurable as determined by Catholic Charities liability insurance provider
Being cleared by criminal background check and fingerprinting when required

Nice To Haves

Associate degree in Business Administration or related field, preferred
Bilingual (English/Spanish) preferred, but not required

Responsibilities

Provide clerical support
Handle incoming calls related to Diversion team activities, and check after-hours messages to ensure they’re quickly and accurately forwarded to the appropriate staff
Maintain HIPAA protocol at all times
Maintain staff schedule availability and assist the Program Manager, with maintaining the on-call schedule
Check all equipment to ensure readiness for use (including stocking paper, toner, etc.)
Provide Program Support
Open and close client chart episodes, run regular reports for chart audits, and review notes for accuracy and errors
Support program staff to schedule client appointments and screenings
Attend community meetings as needed
Update program trackers and spreadsheets during team huddles and after meetings
Maintain meeting minutes and assist in scheduling team and community meetings
Maintain current and accurate financial eligibility, including Medicaid, using ProviderOne database
Assist with the development of informational brochures, newsletters, flyers, etc.
Assist with all administrative duties to support the program and program staff
Assist with special projects as assigned
Complete program filing/scanning, and submit client and court correspondence on time
Maintain program supplies and support Program Manager to submit finance requisitions
Organize and compile program data in collaboration with the Program Manager
Review available resources with participants eligible for outreach
Coordinate with criminal court system partners and law enforcement for client eligibility and outreach
Maintain and foster a positive and outgoing team atmosphere towards staff and client
Perform other duties as assigned

Benefits

13 paid holidays
12 days of vacation
12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment