Program Assistant-CRR Butler

SPHS GROUP•Butler, PA

16d•Onsite

About The Position

Performs a series of specialized tasks or procedures directly related to the coordination of daily services for clients in the program at both site locations building a positive community environment and assisting with the growth and development of the clients.

Requirements

Must have a minimum of four years of administrative experience or equivalent combination experience and training, as determined by the Agency.
Knowledge of general office procedures, including interpersonal skills and telephone interaction.
Demonstrated proficiency on a typewriter and/or computer keyboard.
Must not be excluded from participation in Medicare, Medicaid, or any other federal health program.
Must successfully obtain clearances from the PA State Police, Child Abuse Clearance from the PA Department of Human Services, and FBI Fingerprint Clearances.
Ability to sit for long periods of time during the workday.
Ability to operate a keyboard and multi-line telephone simultaneously, with a high degree of accuracy.
Ability to occasionally assist, move and/or transfer office supplies weighing up to 25 pounds.
Ability to receive, understand, and communicate information with effectiveness, and follow instructions.
Ability to transport oneself and/or individuals in an insured vehicle as program needs dictate.
Ability to safely operate a variety of agency vehicles.

Nice To Haves

Ability to assist, mover and/or transfer individuals weighing up to 150 pounds, may be required.

Responsibilities

Assists in developing and implementing resident Service Plans to provide residents with assistance in independence and personal responsibility.
Ensuring that the goals identified in the resident’s Service Plans are monitored and recorded for the program supervisor.
Provides staff support and hands-on instruction to residents to implement crisis plans and assist with crisis resolution.
Assures appropriate well-balanced meal planning to meet the needs of all residents.
Participates in regular staff meetings and trainings to develop knowledge and skills to assist residents in crisis resolution and support job performance.
Oversees resident’s medication needs and is the direct contact with pharmacies.
Serves as the program's lead office staff when the public, clients, family members, etc. call or present at the office, giving and receiving information about the program or services.
Serves as the lead office staff person providing primary operational support for the CRR sites.
Serves as a program liaison responsible for handling non-routine, cooperative problem-solving situations; external communications with funding sources, professionals, clients, etc.; and explanation of agency policies, procedures, and structure.
Fields calls for the CRR team, provides call screening to accurately assess client immediate needs to effectively assist in monitoring team dispatch and daily client management.
Prepares and submits all required program reports and documentation in a timely manner.
Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.