UNIV-Program Assistant - Cornea Subspecialty - Department of Ophthalmology
About The Position
The Ophthalmology Department is seeking a dedicated and compassionate person to join our multidisciplinary team and become an integral member of the Storm Eye Institute family. This Patient Navigator (PN) position will work directly with the cornea and ocular-oncology subspecialists and maintain a high level of knowledge. The PN will address the need for comprehensive care coordination for highly complex eye patients. The PN will facilitate communication, provide education, and coordinate services to improve patient adherence and health-outcomes. This role aims to increase compliance with medications, treatment regimens, follow up appointments and surgeries while enhancing the patient experience.
Requirements
- A high school diploma and two years relevant program experience.
- A bachelor's degree may be substituted for the required program experience.
Responsibilities
- Help develop individualized care plans based on assessed needs, including medical management.
- Teach patients about medications.
- Support the physician by pre-scribing and live scribing in clinic.
- Implement communication strategies for persons eye disease/blindness and their caregivers.
- Facilitate referrals by obtaining clinical information and ensure the information is properly processed.
- Review upcoming appointments in Epic to ensure necessary services are arranged before the appointment.
- Ensure all testing and referrals are complete and necessary items addressed with the provider.
- Work closely with external partners, such as Glaukos, to help navigate patients through the Crosslinking, Artificial Iris and Oxervate process.
- Work closely with internal partners, such as the oncology department, to make sure patients have all testing done prior to surgery and that surgery is scheduled efficiently.
- Review all patient test results, such as imaging and lab work, with providers and execute the care plans discussed.
- Coordinate with referring physicians' offices to meet the needs of both patients and physicians.
- Provide comprehensive education on symptoms, disease progression, treatment options, coping strategies, and caregiver support to patients and families, resulting in increased understanding and improved outcomes.
- Help create clinic efficiencies such as improved clinic flow.
- Serve as primary clinical contact for Ophthalmology patients enrolled in patient the navigation program and their caregivers regarding scheduling of testing and appointments.
- Serve as the liaison between the Storm Eye clinical team and referring physicians.
- Provide emotional support and counseling tailored to the patient's clinical situation.
- Communicate with external stakeholders to ensure patients have access to individualized community support services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
