Program Assistant, Community Impact (temporary)

United Way of Massachusetts Bay•Boston, MA

3d•Hybrid

About The Position

United Way of Massachusetts Bay is seeking a temporary Program Assistant to provide coordination and administrative support for several programs in its Community Impact division. This role primarily supports the Board Connection initiative while also assisting program leaders in Scaling Safe and Stable Housing, Building Economic Mobility, and Centering Youth and Young Adult Success. The ideal candidate will be interested in supporting nonprofit partnerships and community engagement, utilizing skills in effective communication, organization, and project management to support organizational leadership and achieve project goals. This position requires a detail-oriented, systems thinker with the ability to build trust internally and manage projects effectively.

Requirements

Inspire trust and confidence of internal staff and external community partners and individuals.
Ability to collaborate and synthesize diverse skills and perspectives without losing focus on collective goals.
2+ year(s) experience working in a related Human Services field.
Strong organizational skills and attention to detail and accuracy.
Experience in virtual and in-person facilitation, including technical proficiency.
Advanced familiarity with Zoom meeting management (breakouts, polls, live troubleshooting, back-end logistics).
Experience and ease in learning and managing online course administration and team collaboration software.
Strong project management skills with the ability to take initiative, meet deadlines independently, and manage multiple projects.
Ability to communicate and present ideas with clarity.
Experience in data management, including data collection, basic calculations, and tracking spreadsheets for reporting purposes.
Hands-on proficiency with database systems (experience with Andar is a plus).
Utilizes a lens of equity, diversity, inclusion, and promotion of multi-cultural awareness in the development of strategies and visioning.
Commitment to the mission of United Way.
Access to a car and/or public transportation.
Willingness to work a flexible schedule, some evenings and weekends, and travel throughout United Way's region.
Ability to work a hybrid work schedule.

Responsibilities

Support the planning, coordination, and execution of strategic initiatives including Board Connection, Marian L. Heard Scholars Program, Housing, and Economic Inclusion Ecosystem.
Ensure projects are aligned with organizational goals, implemented effectively, and delivered on schedule by working across departments and with external partners.
Assist with the virtual Fall training series for the Board Connection initiative, which prepares individuals for nonprofit board service and provides operational and technical execution support.
Manage database and portal administration, provide live technical support for program training sessions, and oversee overall operations for the Board Connection initiative.
Gather and calculate program data for final reporting and outcome metrics for corporate sponsors.
Track attendance and create/issue certificates of completion for program participants.
Assist with the registration process and follow-up communications, including session calendar reminders.
Update course materials and assist participants with profiles on the portal.
Facilitate Zoom sessions by managing the technical back end (breakout rooms, logistics).
Act as the primary technical point of contact to troubleshoot issues during live Zoom sessions.
Coordinate post-session delivery of recordings and slides, upload video assets to the portal, and send survey reminders.
Schedule and coordinate internal and external meetings, including planning agendas, preparing materials, tracking attendance, and conducting follow-up.
Serve as a notetaker during meetings and share note summaries.
Assist with student participant communication regarding resources and program fulfillment.
Facilitate BaseCamp communications and follow up.