Program and Operations Coordinator, ULI Washington

URBAN LAND INSTITUTE•Washington, DC

1d•Onsite

About The Position

The Urban Land Institute (ULI) is a 501(c)(3) nonprofit research and education organization with a global membership of over 48,000 professionals in land use and real estate development. ULI's mission is to shape the future of the built environment for transformative impact. ULI Washington is one of the largest district councils, serving approximately 1,800 members in the DC metro area. The district council is undergoing a rebuild with a focus on a more member-driven model and clearer priorities, offering an opportunity to join a growing team. This role is the operational foundation of ULI Washington, combining program delivery, systems administration, and member engagement. The position requires comfort with both database management and event execution. A key responsibility is managing the UrbanPlan program end-to-end, including logistics, volunteer coordination, materials, and committee liaison. Additionally, the role involves maintaining core systems and supporting program delivery throughout the year. The position offers ownership, a meaningful mission, and access to a prominent real estate and land use network.

Requirements

2 to 4 years of relevant experience in program coordination, nonprofit operations, events, or member engagement.
Strong organizational skills and genuine attention to detail.
Comfort with systems and data; ability to learn systems like NetForum or Sage Intacct quickly and take ownership of data accuracy.
Strong written and verbal communication skills, with the professionalism to work effectively with senior member volunteers.
Located in or willing to relocate to the DC metro region.
Availability for early morning and evening events is required.
Bachelor's degree or equivalent experience.

Nice To Haves

Experience in a membership-based or nonprofit organization.
Interest in real estate, land use, or urban planning.
Familiarity with CRM systems, event platforms, or membership databases.
Experience supporting volunteer-led committees or member-driven programming.

Responsibilities

Run UrbanPlan as the primary staff lead: coordinate scheduling, logistics, volunteer engagement, and materials management for each session.
Liaise with the member committee and support the Executive Director on program development and partnership pipeline with schools, municipalities, and community organizations.
Track participation, session outcomes, and program impact.
Maintain accurate data across ULI's core systems: NetForum, Navigator, Qualtrics, ThirdLight, and PowerBI.
Process vendor and contractor invoices through Sage Intacct and manage contract routing and approvals through Cobblestone.
Support reporting and data analysis for program performance and member engagement.
Manage the general inbox and respond to member and stakeholder inquiries promptly.
Partner with volunteer committee co-chairs to coordinate agendas, logistics, and event delivery across the annual work plan.
Coordinate and execute programs and events including a new quarterly open programming series.
Support member engagement and retention through responsive communication and accurate tracking of member activity.
Provide cross-functional support to team members during peak periods.