Contract - Program and Enterprise Systems Analyst

Volkswagen AG

1d•$80,000 - $94,000•Remote

About The Position

The Program and Enterprise Systems Analyst drives operational excellence through the design, optimization, and governance of enterprise systems and program workflows. The role partners across business functions to support data integrity, system functionality, and scalable process execution, combining technical systems expertise with program execution to improve efficiency, financial visibility, and operational performance through automation, reporting, and process standardization. The position designs, builds, and implements enterprise asset management systems for the Operations team and Electrify America. It serves as a liaison among Product, Technology, Business Operations and Asset Intelligence managers, and other internal and external representatives to balance requirements and solutions. The role also delivers routine asset-management system enhancements and quality-of-life improvements, adds automation to business processes, implements self-service and reporting functions, and begins incorporating AI agents into the new EAM and proprietary backend. The analyst collaborates with departments to align intersecting processes.

Requirements

At least 5 years of relevant experience.
A four-year degree in Technology, IT, Science, or Engineering, or equivalent experience.
Proven experience supporting enterprise systems such as EAM, ERP, or similar platforms.
Experience operating in a fast-paced, high-tech environment.
Strong analytical and problem-solving capabilities, including analytical and strategic thinking.
Experience executing programs and projects against defined deliverables.
Ability to integrate systems, processes, and cross-functional business needs.
Ability to influence business and technical teams.
Advanced Excel and data analysis skills.
Ability to translate business needs into technical or system requirements.
Strong written, verbal, and stakeholder-facing communication skills, including the ability to explain complex concepts.
High attention to detail and commitment to data integrity.
Ability to work independently and manage multiple priorities.
Experience supporting technical troubleshooting, process optimization, and KPI reporting.
Experience delivering IT or enterprise system enhancements aligned with business needs.
Knowledge of enterprise systems, asset management platforms, or integrated hardware/software environments.
Experience with root cause analysis, system performance monitoring, and issue resolution.
Understanding of system configuration management and best practices.
Experience with data collection, reporting tools, and system-driven workflows.
Availability for standard business hours with flexibility to support operational needs and ability to travel as required.

Nice To Haves

A technical degree in science or engineering.
Experience in financial operations, reporting, or process optimization.
Experience with enterprise platforms such as IFS, SAP, Tableau, or similar.
Knowledge of system integrations, reporting frameworks, and automation solutions.
Experience in the EV charging, energy, or automotive industry.
Experience with BI tools.

Responsibilities

Contribute to the design, enhancement, and ongoing optimization of enterprise systems, including EAM, financial, and operational platforms.
Translate business requirements into system configurations, workflows, and scalable solutions.
Identify system gaps and drive continuous improvement to enhance functionality and user experience.
Ensure data accuracy, integrity, and alignment across systems and reporting outputs.
Support system implementations, upgrades, and integrations across cross-functional teams.
Provide insights into system utilization, performance trends, and cost drivers.
Identify opportunities to automate manual processes involving invoicing, reporting, and system workflows.
Develop scalable solutions using enterprise tools such as Excel, BI platforms, and EAM systems.
Partner with Technology and Product teams to enhance system capabilities and support digital transformation initiatives.
Execute and support cross-functional programs related to operations, financial processes, and system-driven workflows.
Align program objectives with system capabilities and operational requirements in partnership with stakeholders.
Monitor program performance against KPIs, SLAs, and business objectives.
Support the development and maintenance of standardized processes and documentation.
Collaborate with Operations, Finance, Technology, Product, and Field teams.
Serve as a liaison between business users and enterprise systems teams.
Recommend improvements to system performance and operational outcomes.
Design, build, and implement enterprise asset management systems; deliver routine enhancements, automation, self-service, reporting, and AI-agent capabilities.