Program Analyst

FORTUNE SOCIETY INC • New York, NY

6d • $66,000 - $71,000 • Onsite

About The Position

Under the direct supervision of the EQI Program Manager, the Program Analyst supports Fortune Society's programs through the evaluation of data related to service delivery and outcomes. The position engages directly with assigned programs to develop system improvements, using brainstorming, root cause analysis, and other tools/techniques to enhance programs' overall operating efficiency and effectiveness and the quality and timeliness of their internal/external reporting capabilities.

Requirements

• Bachelor's degree is preferred, preferably in public health, human services, criminal justice, sociology, social work, or related field, with a strong background in statistical analysis and/or data management.
• A minimum of two years of relevant work experience, preferably in a nonprofit social service setting.
• Must be detail-oriented with superior analytical skills.
• Ability to do "big picture" thinking and solve problems in a way that is creative and collaborative.
• Excellent oral and written communication skills coupled with exceptional people skills.
• Understanding of both qualitative and quantitative evaluation methods
• Must have a thorough knowledge of MS Office, including Excel, and proficiency in SQL.
• Experience with quality assurance and/or quality improvement.
• Appreciation of Fortune’s work in serving people who have been incarcerated and those who are at risk.

Nice To Haves

• Master's degree is a plus.
• Familiarity with Power BI is a plus.
• Relevant personal experience is a plus.

Responsibilities

• Work with managers of assigned programs to promote a genuine understanding of using data to manage their programs and ensure that internal/external performance targets are met and desired outcomes achieved and properly documented.
• Reinforce the importance of entering and reporting data through the agency's primary database.
• Work with managers and front-line staff of assigned programs to develop and implement a system of continuous quality improvement (CQI) and quality assurance (QA), which they will be responsible for maintaining.
• Monitor the performance of assigned programs and work with program managers to develop corrective action plans as needed.
• Alert senior management (program and administration) to issues of noncompliance and/or performance shortfalls, ensuring that such problems are addressed promptly.
• Support the Development team in obtaining data required to demonstrate Fortune's expertise; Create logic models; produce evaluation designs and actual evaluation tools as necessary.
• Coordinate with program managers on the start-up of new programs and contract/grant renewals, ensuring that critical tasks (such as having an appropriate system for data collection and reporting) are clearly defined and monitored for completion.
• Act as liaison between program staff and the I/T department; translating program needs related to database functionality and reporting.
• Identify and facilitate staff training needs and requests.
• Support routine audits and compliance reviews of programs and recommend system improvement to management based on audit/review findings.
• Follow up on program response and implementation of accepted recommendations.
• Evaluate client satisfaction through surveys and focus groups, analyze and report work results, and any recommendations to enhance program quality.
• Perform other duties as assigned.

Benefits

• Fortune has grown steadily over the years to an agency with over $90 million in annual budget with approximately 600 staff.
• We anticipate that we will keep growing, both in size and depth of service.
• Fortune has a dual mission: both advocacy and service.
• The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society.
• The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program.
• Each service we provide is informed by the needs of the population we serve.
• Fortune currently serves approximately 18,000 people a year.
• Our program models are recognized, both nationally and internationally, for their quality and innovation.
• We have locations in Brooklyn, The Bronx, Manhattan and Queens.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level