Program Analyst, Health Operations Plans and Programs (O-5 Billet) Non-Supervisory

Immigration and Customs Enforcement • Washington, DC

1d

About The Position

The Program Analyst is a non-supervisory position assigned to the Health Operations Plans and Programs Unit (HOPPs) within the Health Systems Support Division of the ICE Health Service Corps (IHSC). The role supports program analysis, operational coordination, project and data management, policy support, logistical coordination, and mission readiness across HSS. The incumbent supports complex projects and mission requirements from planning through execution and closeout, providing leadership with timely, accurate, actionable information for operational decision-making.

Assignments may support headquarters initiatives, field operations, special missions, contingency operations, surge activities, deployments, and interagency requirements, stateside or internationally. The incumbent may handle short-notice, high-priority assignments and must manage recurring or simultaneous work independently, adapt to changing priorities, use discretion to resolve routine challenges, and elevate significant issues as needed. Completed work is reviewed for accuracy, timeliness, policy alignment, professional quality, compliance, and effectiveness in meeting organizational goals.

The position is open only to current USPHS Commissioned Corps officers who are IHSC employees. USPHS Call to Active Duty candidates and civilians are not eligible. Officers must participate in the IHSC TDY On-Call Schedule and, upon appointment, serve a new 18-month commitment to IHSC. Travel is up to 30% as required, including CONUS and OCONUS travel. The position is located within DHS, ICE, ERO, IHSC, Office of the Deputy Assistant Director for HSS.

Requirements

• Must be a U.S. citizen.
• Must successfully pass a background investigation and drug screen.
• Males born after December 31, 1959, must certify registration with Selective Service.
• Must be a current USPHS Commissioned Corps officer working at IHSC; USPHS Call to Active Duty candidates and civilians are not eligible.
• Must not have a current Assignment Pay Agreement, or must fulfill any current agreement within 90 days of application submission.
• Must serve a new 18-month commitment to IHSC upon appointment.
• Must participate in the IHSC TDY On-Call Schedule, which consists of either an entire month or two 16-day periods per year when availability to serve may be required based on agency needs.
• Bachelor's degree in a healthcare-related field, healthcare administration, financing, business, or computer science.
• At least two years of professional experience in program management services.
• Must hold and maintain Basic Life Support for Healthcare Providers certification.
• If holding a clinical license, must fulfill licensing or certifying-body obligations to maintain status; may be required to perform clinical activities within the license scope during critical agency needs.
• Demonstrated independence, initiative, judgment, and follow-through on sensitive and complex administrative tasks.
• Flexibility and adaptability to sudden changes in schedules and work requirements.
• Proficiency in Microsoft Office programs.
• Competencies include mission focus, adaptability, interpersonal skills, oral communication, written communication, problem solving, and integrity and ethics.
• Ability to carry up to 50 pounds of medical equipment over 100 yards; sit and/or stand for 6–8 hours; perform repeated bending and reaching; use average manual dexterity for computer operation; and use a phone, computer, or other communication tools for extended periods without compromising focus or productivity.
• Travel up to 30% as required, including CONUS and OCONUS travel.

Nice To Haves

• Master's degree.
• Knowledge of ICE and IHSC program policies, guidelines, operating procedures, and departmental initiatives.
• At least two years of IHSC experience is suggested but not mandatory.

Responsibilities

• Provide program analysis, operational coordination, administrative support, and mission support to the assigned HSS unit.
• Support complex projects, initiatives, special missions, contingency operations, surge activities, deployments, and other mission requirements stateside or internationally.
• Serve as a liaison and primary point of contact for assigned projects, headquarters operations, field activities, interagency coordination, deployment support, and other HSS requirements.
• Coordinate with internal and external stakeholders to resolve operational issues, clarify requirements, support communication, and advance program objectives.
• Develop and maintain project plans, trackers, rosters, schedules, dashboards, databases, reports, briefings, decision documents, executive summaries, information papers, talking points, and other execution and decision-support tools.
• Track deliverables, deadlines, action items, incoming requests, timelines, risks, program status, accomplishments, and recommended courses of action through completion.
• Review, analyze, and improve administrative and operational processes, policies, procedures, protocols, guidance documents, and operational materials.
• Provide technical and administrative support for contracts, acquisitions, resource planning, personnel coordination, operational readiness, and staffing requirements.
• Coordinate meetings, agendas, minutes, attendance, action items, and follow-through on assigned tasks.
• Represent the assigned HSS unit at meetings, briefings, working groups, operational planning sessions, mission coordination forums, and other engagements, as assigned.
• Maintain, validate, analyze, and report program data for oversight, trend identification, resource planning, performance improvement, compliance monitoring, and decision-making.
• Participate in strategic and long-range planning, process improvement teams, special projects, compliance reviews, readiness activities, accreditation-related efforts, internal reviews, quality initiatives, productivity initiatives, and performance improvement activities.
• Monitor compliance with applicable policies, standards, procedures, reporting requirements, and accreditation requirements; recommend changes to improve effectiveness, accountability, and consistency and reduce duplication.
• Coordinate logistics for deployments, special missions, contingency operations, and field support, including travel, lodging, transportation, deployment rosters, reporting instructions, inventory, equipment, supplies, and related requirements.
• Serve as a purchase card holder, if assigned; purchase authorized items in accordance with policy, maintain records, reconcile charges, track property distribution, and support accountable property processes.
• Provide budgetary awareness, resource projections, and planning recommendations for leadership.
• Support staffing coordination for headquarters, field, clinical, operational, special mission, and contingency requirements, including clinical provider support when appropriate and within scope.
• Maintain basic readiness status, maintain clinical professional skills through continuing education opportunities, and provide temporary-duty support as needed.
• Participate in the IHSC TDY On-Call Schedule and perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific eligibility depends on position type, and applicants are directed to contact the hiring agency for details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level