Program Analyst

Veterans Health Administration • West Haven, CT

7d • Hybrid

About The Position

This position provides administrative and analytical support to the facility and is organized in the Clinical Operations Service Line, focusing on clinic use and access profiling. The Program Analyst is a primary member of the team supporting the facility Clinic Management Program and provides skilled support for clinic profile management. The position assists the Clinic Profile Manager with the facility’s clinic maintenance process and ensures profiles reflect national, network, and local goals, directives, and policies.

The role includes reviewing clinic profiles and data for accuracy, utilization, workload capture, scheduling, and compliance. The analyst retrieves and analyzes reports, supports training and quality assurance, helps resolve profile issues, and maintains digital workflows and records for clinic maintenance requests. The position is not virtual; ad-hoc telework may be available under agency policy. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position reports to the GPM; it may report to the Clinic Profile Manager.

Requirements

• U.S. citizenship is required.
• Applicants must complete the required application steps, including an online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Selected applicants must complete an online onboarding process and provide acceptable identification for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
• A one-year probationary period or two-year trial period is required, as applicable.
• For current or former federal employees subject to time-in-grade rules, 52 weeks at GS-07 is required for the GS-09 position, with supporting SF-50 documentation.
• Qualifying specialized experience: one year equivalent to at least GS-07 involving computer systems for data entry and retrieval; locating and interpreting regulations; medical records, medical billing programs, and medical terminology; gathering, developing, and interpreting data from information systems; and reviewing reports and records and performing statistical analysis for accuracy.
• Applicants may substitute a master's or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or a related LL.B. or J.D. for the experience requirement.
• Applicants may qualify through a combination of specialized experience and education beyond one full year of graduate-level education.
• Experience must be documented on the resume with job title, duties, start and end month and year, and hours worked per week.
• A transcript is required when education is used to qualify; qualifying education must be from an institution recognized by the U.S. Department of Education.

Responsibilities

• Assist the Clinic Profile Manager with clinic maintenance for the Facility Clinic Profile Management program.
• Help ensure completed clinic profiles reflect national, network, and local goals, directives, and policies.
• Assist with monitoring and conducting annual reviews of clinic profile accuracy so assigned clinics accurately capture and transmit workload for reimbursement and workload credit.
• Work with clinics to monitor grid validation, appropriateness of Managerial Cost Accounting identifiers, and count/non-count clinic status.
• Participate in facility task forces, committees, and workgroups to address problems and implement software or review data capture, scheduling directives, access, wait times, and clinic profile management.
• Support and assist with Electronic Health Record options, including the scheduling package, Fileman routines, and reports.
• Use VSSC reports to review utilization, access, MCA stop code assignments, encounters, workload, and other measures.
• Evaluate computer-generated appointment types and determine appropriate assignments in a timely manner.
• Work with the Clinic Profile Manager to determine whether future appointment slots should be redistributed or additional slots added.
• Assist with data retrieval and report analysis; prepare clinic-section reports on profile accuracy and utilization and communicate findings to the Clinic Profile Manager.
• Assist with facility training to educate staff and support accountability for clinic profiles, scheduling, and data management processes.
• Support quality assurance by assessing workflows and procedures to improve service delivery.
• Evaluate data-capture outputs, including clinic utilization, clinic parameters, and clinic naming standards, for compliance with scheduling directives and national guidance.
• Analyze clinic setup data, including count/non-count status, DSS/MCA identifiers, naming conventions, grids, and other clinic profile parameters.
• Review reports and assist in developing resolutions to identified problems.
• Routinely review assigned clinic profiles, identify and correct negative trends, and help staff project clinic needs through grid validation and utilization analysis.
• Annually evaluate and update clinic profiles, availability, utilization, DSS/MCA assignments, and related patient communications.
• Update and maintain digital workflows, forms, designs, and electronic records for clinic maintenance requests, including new clinics, modifications, inactivations, and cancellations.
• Perform other duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.
• Newly appointed federal employees may request consideration of job-related non-federal experience or active-duty uniformed military service for annual-leave accrual credit; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level