Program Analyst Senior - Public Safety
About The Position
This is a full-time position based in Winston Salem, requiring 40 hours per week, typically Monday to Friday from 8 am to 5 pm. The role focuses on ensuring accurate, timely, and actionable information is available to leadership to support strategic and operational decision-making. The Program Analyst Senior will present insights, trends, and findings in clear, executive-level formats, and will be responsible for collecting, cleaning, analyzing, and interpreting data from multiple systems and sources to identify trends, risks, opportunities, and performance gaps. This role involves developing and managing dashboards, scorecards, key performance indicators (KPIs), and performance reports using business intelligence tools, and applying appropriate analytical techniques, statistical methods, and tools based on data requirements and business needs. The position also serves as an internal consultant, providing data interpretation, evaluation, and recommendations for process and program improvements, and supporting the planning, execution, and monitoring of programs and initiatives to ensure alignment with organizational goals, timelines, and metrics. Additionally, the role assists with the development, documentation, and continuous improvement of operational processes, policies, and procedures, conducts regular reviews and audits of program performance, and develops mitigation or improvement plans as needed. Collaboration with cross-functional teams to define requirements, implement solutions, and support adoption of data-driven best practices is also a key responsibility.
Requirements
- Bachelor’s degree in data analytics, business, computer science, information systems, statistics, economics, or a related field.
- Must possess a valid driver’s license.
- Five years of professional experience in data analysis, program management, business analysis, or process improvement, OR a Master’s degree.
- Experience supporting enterprise-level initiatives, analyzing complex datasets, and communicating insights to diverse audiences.
- Proficiency in data analysis and reporting using relational databases
- Experience with data visualization and business intelligence tools (e.g., Power BI, Tableau, or equivalent)
- Strong analytical, problem-solving, and critical thinking skills
- Experience working with large datasets, performance metrics, and KPIs
- Ability to translate complex data into clear, actionable insights
- Strong written and verbal communication skills for technical and non-technical audiences
- Proficiency in Microsoft Excel and standard productivity tools
- Ability to manage multiple priorities, deadlines, and stakeholders
Nice To Haves
- Occasional local travel may be required
- Ability to work in a fast-paced, deadline-driven environment
- Self-directed, detail-oriented, and adaptable with strong organizational skills
Responsibilities
- Ensures accurate, timely, and actionable information is available to leadership to support strategic and operational decision-making.
- Presents insights, trends, and findings in clear, executive-level formats.
- Collects, cleans, analyzes, and interprets data from multiple systems and sources to identify trends, risks, opportunities, and performance gaps.
- Develops and manages dashboards, scorecards, key performance indicators (KPIs), and performance reports using business intelligence tools.
- Applies appropriate analytical techniques, statistical methods, and tools based on data requirements and business needs.
- Serves as an internal consultant by providing data interpretation, evaluation, and recommendations for process and program improvements.
- Supports planning, execution, and monitoring of programs and initiatives to ensure alignment with organizational goals, timelines, and metrics.
- Assists with the development, documentation, and continuous improvement of operational processes, policies, and procedures.
- Conducts regular reviews and audits of program performance and develops mitigation or improvement plans as needed.
- Collaborates with cross-functional teams to define requirements, implement solutions, and support adoption of data-driven best practices.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
