IT Analyst I: Public Safety
About The Position
This is an internal job opportunity exclusive to current Williamson County employees. Reporting to an assigned manager or director, the IT Analyst I analyzes, defines, and creates technological solutions involving specific hardware and/or software to address business problems and meet user and organizational needs. This is Level I of III in the Analyst job series. The Public Safety assignment supports applications used by first responders in Williamson County and participating agencies. The analyst assists with projects involving public safety technologies, helps write technical procedures and documentation for public safety applications, and participates in a rotating after-hours on-call schedule.
Requirements
- Vocational/technical diploma or certificate and two years of job-related experience, or three years of job-related experience.
- Working knowledge of specific job-related technology.
- Technology certification in the area of responsibility, required within 30 days of employment.
- Valid driver's license.
- Current Williamson County employee.
Nice To Haves
- Bachelor's degree in a related field.
- Working knowledge in all areas of technology software, hardware, data, methodologies, frameworks, and infrastructure.
Responsibilities
- Perform technical analysis of applicable data to develop products and solutions for technology-related business problems.
- Provide technical consulting and support services as needed.
- Assist in developing alternative workflow solutions by analyzing and testing new or existing procedures.
- Perform routine to moderately complex computer systems and server environment analysis to help ensure stable systems for County users.
- Analyze and define business processes associated with system enhancements.
- Participate in designing and maintaining system configuration and setup.
- Work as part of a team to procure and implement major systems or upgrades to existing applications and systems.
- Attend required meetings and trainings.
- Perform special duties as assigned.
- Support applications used by first responders in Williamson County and participating agencies.
- Assist with projects related to public safety technologies.
- Assist in writing technical procedures and documentation for public safety applications.
- Participate in a rotating after-hours on-call schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
