IT Systems Administrator – Public Safety

City of Farmington•Farmington, NM

11h•Onsite

About The Position

Under the general supervision of the Chief Information Officer (CIO) or Deputy CIO, the IT Systems Administrator - Public Safety performs a variety of administrative and advanced technical support functions related to physical and virtual client computing, application administration, and server-based systems support within the Application Services Division. This position coordinates technology initiatives, supports application implementations and upgrades, assists with project activities, and ensures compliance with applicable agreements, standards, and regulations. The position serves as a technical resource and liaison among Information Technology staff, Public Safety personnel, software vendors, and partner agencies. This position works closely with the Information Technology Operations Manager, Public Safety Information Systems Team, and Police Department Administration Team. Duties may include, but are not limited to, the following: Provides day-to-day advanced production and ongoing Public Safety support for applications, hardware, video equipment, and technology initiatives, including issue identification, analysis, troubleshooting, testing, documentation, and user account administration. Monitors critical department applications to maintain operational status and identifies, documents, and assists in resolving security or operational issues. Assists with developing, implementing, and improving business processes and operational procedures related to Public Safety applications. Serves as a subject matter expert for emergency communications systems and Public Safety applications. Coordinates application and infrastructure projects for Public Safety departments by tracking project activities, communicating with stakeholders, coordinating vendors, and supporting implementation efforts. Assists with the development of technology requests and departmental technology strategic planning by providing technical research, feasibility analysis, and budgetary input. Coordinates application upgrades and new software implementations, including scheduling, testing, documentation, and communication with affected stakeholders. Plans, tests, and implements software installations and upgrades to ensure applications continue to meet operational requirements. Provides technical support during critical system changes, upgrades, migrations, and implementation activities. Assists with the administration and maintenance of Public Safety applications and crime analysis software; installs and configures software packages; and provides user training and technical guidance as needed. Develops and maintains documentation related to application architecture, system interfaces, testing procedures, configuration standards, and operational processes. Coordinates with the San Juan Communications Authority and software vendors to support Public Safety applications and related technology initiatives. Performs job functions with an awareness of cybersecurity best practices and assists with implementing security measures to protect City systems, data, and technology assets. Performs minor Microsoft SQL, DB2 query development, JavaScript, Visual Basic, and report-writing duties as required. Performs other related duties as assigned. Attendance at work is an essential function of this position. Must carry a City-issued cell phone or participate in the City's approved cell phone stipend program. Some of the various applications that is supported by this position may include, Windows Server Operating Systems, Genetec Video Surveillance software, Tyler Technologies New World, Central Square Naviline, ESRI ArcGIS, Qsys Video Systems, Axon Fusus and Camera Solutions, Motorola WatchGuard Solutions, Pace Scheduler, and Peregrine Law Enforcement. Operates a motor vehicle in order to service computers and provide assistance to users at various locations throughout the City of Farmington and San Juan County. Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public. Attendance at work is an essential function of this position. Must carry City issued cell phone or obtain city stipend.

Requirements

Graduation from an accredited four-year college or university with a degree in information technology, computer engineering, computer science, or related field preferred, and three years' experience with client based operating systems such as Windows Operation Systems, database programming, client/server programming, and video equipment; or any equivalent combination of education and experience.
Present a positive public image and maintain effective working relationships with other City employees, vendors and the public; maintain a professional demeanor during stressful situations.
Valid New Mexico drivers license, with acceptable driving record for past three years.
Ability to learn to install and operate a variety of software programs.
Ability to maintain existing software programs and computer systems.
Ability to troubleshoot common hardware and software problems.
Thorough knowledge of Windows.
Working knowledge of installations and configurations in at least the following: Microsoft Office suite, hardware and software.
Ability to meet project deadlines.
Working knowledge of wire, wiring devices, surge protectors and all necessary hardware to complete necessary installation.
Knowledge of printer installation and configuration.
Ability to establish and maintain effective working relationships with supervisors and co-workers.
Ability to communicate effectively verbally and in writing.
Excellent written and oral communication skills to interface effectively with all users.
Ability to work effectively with other departments and outside vendors.

Nice To Haves

Graduation from an accredited four-year college or university with a degree in information technology, computer engineering, computer science, or related field

Responsibilities

Provides day-to-day advanced production and ongoing Public Safety support for applications, hardware, video equipment, and technology initiatives, including issue identification, analysis, troubleshooting, testing, documentation, and user account administration.
Monitors critical department applications to maintain operational status and identifies, documents, and assists in resolving security or operational issues.
Assists with developing, implementing, and improving business processes and operational procedures related to Public Safety applications.
Serves as a subject matter expert for emergency communications systems and Public Safety applications.
Coordinates application and infrastructure projects for Public Safety departments by tracking project activities, communicating with stakeholders, coordinating vendors, and supporting implementation efforts.
Assists with the development of technology requests and departmental technology strategic planning by providing technical research, feasibility analysis, and budgetary input.
Coordinates application upgrades and new software implementations, including scheduling, testing, documentation, and communication with affected stakeholders.
Plans, tests, and implements software installations and upgrades to ensure applications continue to meet operational requirements.
Provides technical support during critical system changes, upgrades, migrations, and implementation activities.
Assists with the administration and maintenance of Public Safety applications and crime analysis software; installs and configures software packages; and provides user training and technical guidance as needed.
Develops and maintains documentation related to application architecture, system interfaces, testing procedures, configuration standards, and operational processes.
Coordinates with the San Juan Communications Authority and software vendors to support Public Safety applications and related technology initiatives.
Performs job functions with an awareness of cybersecurity best practices and assists with implementing security measures to protect City systems, data, and technology assets.
Performs minor Microsoft SQL, DB2 query development, JavaScript, Visual Basic, and report-writing duties as required.
Operates a motor vehicle in order to service computers and provide assistance to users at various locations throughout the City of Farmington and San Juan County.
Establishes and maintains effective working relationships with other employees, officials, and all members of the general public.