Program Aide

Salvation Army Careers•Tacoma, WA

9h•Onsite

About The Position

Under the supervision of the JMFL Program Manager, the Jarvie Memorial Family Lodge (JMFL) Program Aide is responsible for supporting the safe and effective daily operation of the shelter. Responsibilities include monitoring resident and facility safety; conducting property walkthroughs; preparing and serving meals; monitoring supply inventory; performing facility cleaning, room changeovers and minor maintenance tasks; completing reports, documentation, and shift changeovers; responding appropriately to emergencies; and providing respectful support to residents while ensuring compliance with program policies and procedures.

Requirements

High school diploma or equivalent required.
Ability to be detail-oriented and manage multiple tasks simultaneously
Ability to quickly learn and apply new information and skills
Strong verbal and written communication skills
Ability to work independently and as part of a team
Self-motivated with the ability to work with minimal supervision
Ability to work in a challenging environment and maintain poise under pressure
Ability and willingness to keep information confidential
Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check
Current WA State Food Worker Card
Experience using Microsoft Word, Excel, Teams and Outlook
Ability to learn WellSky data entry and Sharepoint documentation requirements
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to operate standard office equipment, including telephones, computers, and printers
Ability to lift up to 25 lbs. (emptying trash, moving boxes, etc.)
Ability to go up and down stairs with a load of laundry
Ability to sweep, mop, and vacuum floors on a daily basis

Nice To Haves

Experience working with vulnerable populations preferred.
Sensitivity to and understanding of the comprehensive mission of The Salvation Army

Responsibilities

Provide assistance and support to residents while promoting a safe communal living environment.
Conduct resident intake and orientation, when delegated or when a Case Manager is unavailable, in accordance with program procedures.
Provide supportive care to residents experiencing personal crisis.
Under the guidance of the JMFL Kitchen Manager, prepare and serve healthy meals for residents as assigned.
Respond to emergency situations that may arise, making independent decisions within policy guidelines as necessary.
Provide crisis intervention and implement security procedures should a critical or threatening situation arise.
Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
Conduct periodic property walkthroughs of all interior and exterior areas of the facility to identify and initiate appropriate action regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
Properly document incidents of non-compliance, as well as any safety concerns, using the required reporting procedures.
Monitor inventory levels of program, cleaning, hygiene, and food supplies, notifying the Program Manager when replenishment is needed.
Complete room turnovers between resident stays, including laundering bedding as needed, cleaning rooms, and preparing rooms for new occupancy.
Maintain and document the distribution of linens, hygiene supplies and other resident supplies.
Maintain a clean, safe, and orderly facility by performing routine cleaning, replacing supplies, emptying trash, cleaning common areas, and completing other housekeeping and light maintenance tasks as assigned. All shifts are expected to participate in facility cleaning responsibilities.
Complete required documentation, forms, logs, and incident reports in the prescribed format.
Check work email regularly, review shift logs and changeover reports at the beginning of each shift, and complete shift changeover documentation before the end of each shift.
Participate in regular staff meetings.
Work collaboratively with other Program Aides, Case Managers, Corps Officers, and the JMFL Program Manager.
Treat all staff members and residents with respect and dignity.
Demonstrate a professional, respectful, and service-oriented approach in all verbal and written interactions, including in-person conversations, phone calls, text messages, emails, recorded messages, and shift changeover documentation.
Maintain the confidentiality of resident information in accordance with Salvation Army policies and applicable privacy requirements.